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Customer Loyalty Stories - Page 18

Global Stories

Customer Loyalty stories

Z Energy launches Z Rewards offering new loyalty incentives
Customer Experience

Z Energy launches Z Rewards offering new loyalty incentives

Z Energy has launched Z Rewards, a loyalty programme offering points on fuel, food and EV charging, redeemable for in-store treats via the Z App.

By Melvin Hipolito • 4 min read • Tue, 27th May 2025
How Click-Frenzy can help you win the rest of the retail year
Customer Experience

How Click-Frenzy can help you win the rest of the retail year

Click Frenzy offers retailers vital insights beyond a sales spike, enabling optimisation of delivery, logistics, and customer experience for peak season success.

By Rob Hango-Zada • 5 min read • Fri, 23rd May 2025
Convenience & trust top price as key to online shoppers in 2025
Customer Experience

Convenience & trust top price as key to online shoppers in 2025

Australian online shoppers now prioritise product range, convenience, and trust over low prices as marketplaces face pricing pressures in 2025, says Pattern study.

By Melvin Hipolito • 3 min read • Thu, 22nd May 2025
AI reshapes strategies at Asia Pacific loyalty and retail conference
Data Analytics

AI reshapes strategies at Asia Pacific loyalty and retail conference

The Asia Pacific Loyalty Conference highlights AI's growing role in customer retention, as 46% of consumers expect brands to know their preferences.

By Sean Mitchell • 3 min read • Thu, 22nd May 2025
Manhattan launches Shopify app to tackle £38B reported losses
Customer Experience

Manhattan launches Shopify app to tackle £38B reported losses

Manhattan Associates launches a connector app on Shopify, offering retailers real-time inventory, order tracking, and diverse payment options to boost omnichannel fulfilment.

By Jed Nykolle Harme • 3 min read • Thu, 22nd May 2025
Consumer frustration, poor digital experiences on the rise
Customer Experience

Consumer frustration, poor digital experiences on the rise

91% of consumers faced frustrating digital issues last year, leading to revenue loss and loyalty decline, says Conviva's 2025 report.

By Jed Nykolle Harme • 4 min read • Tue, 20th May 2025
Young Shoppers Boost eCommerce Amid Delivery Woes
Software-as-a-Service

Young Shoppers Boost eCommerce Amid Delivery Woes

Younger shoppers under 35 boost online sales but face more delivery issues, with 79% reporting problems versus 66% across all ages, says Descartes study.

By Jed Nykolle Harme • 3 min read • Tue, 20th May 2025
Unlocking Retail Growth: The WhatsApp Customer Service Revolution
Encryption

Unlocking Retail Growth: The WhatsApp Customer Service Revolution

eCommerce retailers are boosting loyalty and revenue by using WhatsApp's 3 billion-user reach for faster, efficient, and personalised customer service.

By Dvir Hoffman • 4 min read • Thu, 8th May 2025
Eagle Eye & Ecrebo partner to boost smart receipt marketing
Customer Experience

Eagle Eye & Ecrebo partner to boost smart receipt marketing

Eagle Eye and Ecrebo have partnered to blend personalised marketing with POS tech, enhancing retail promotions and loyalty programmes at store checkouts.

By Melvin Hipolito • 3 min read • Wed, 7th May 2025
Likewize acquires Speedperform to boost AI tech support services
Unified Communications

Likewize acquires Speedperform to boost AI tech support services

Likewize has acquired AI-driven support firm Speedperform, aiming to enhance device tech support and expand its global reach across multiple sectors.

By Kaleah Salmon • 2 min read • Tue, 6th May 2025

Stories from Other Regions

Customer Loyalty stories

Why New Zealand financial services providers must modernise their operations in FY2026
Customer Experience

Why New Zealand financial services providers must modernise their operations in FY2026

New Zealand financial firms must modernise outdated systems in FY2026 to meet rising customer demands and avoid losing market share.

By Jeremy Thomas • 4 min read • Thu, 22nd May 2025
How South Africa is unlocking better customer experience for UK businesses
Digital Transformation

How South Africa is unlocking better customer experience for UK businesses

South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.

By Hans Zachar • 4 min read • Wed, 21st May 2025
Nationwide wins Best Use of Customer Insight award
Data Analytics

Nationwide wins Best Use of Customer Insight award

Nationwide wins Best Use of Customer Insight at the Institute of Customer Service Awards 2025 for its work with Medallia and Kantar improving member experience.

By Kaleah Salmon • 3 min read • Tue, 20th May 2025
TheFork launches new tools to boost UK restaurants for summer
Customer Experience

TheFork launches new tools to boost UK restaurants for summer

TheFork unveils new tools in TheFork Manager to boost UK restaurant bookings, reduce no-shows, and enhance guest experience ahead of the busy summer season.

By Kaleah Salmon • 3 min read • Tue, 13th May 2025
TDCX tops Southeast Asia OA500 index, rises to 17th globally
Data Analytics

TDCX tops Southeast Asia OA500 index, rises to 17th globally

TDCX ranks as Southeast Asia's top outsourced CX provider and climbs to 17th globally in Outsource Accelerator's OA500 2025 Index among 3,200 firms.

By Kaleah Salmon • 3 min read • Tue, 13th May 2025
Carnival Internet UK launches with eco pledges & fair pricing
Customer Experience

Carnival Internet UK launches with eco pledges & fair pricing

Carnival Internet UK launches full-fibre broadband with fair pricing, eco initiatives, and charity donations to tackle digital poverty and loyalty tax practices.

By Kaleah Salmon • 3 min read • Thu, 8th May 2025
UK customers willing to switch banks for metal payment cards
Fintech

UK customers willing to switch banks for metal payment cards

Over 75% of UK banking customers would switch banks for a metal payment card, valuing its durability, sustainability, and luxury feel, new research finds.

By Melania Watson • 3 min read • Tue, 6th May 2025
Jazeera Airways taps TCS to drive digital transformation push
Digital Transformation

Jazeera Airways taps TCS to drive digital transformation push

Tata Consultancy Services partners with Jazeera Airways to modernise its digital platform, enhancing customer experience and boosting revenue streams.

By Melania Watson • 3 min read • Tue, 6th May 2025