Catapult uses AI agents to speed up support worldwide
about 5 hours agoSupport response times have fallen as the sports technology company lets AI triage routine queries for teams across 139 countries.
American stories
Banks boost AI surveillance but operational gaps stay
Higher AI spending is doing little to cut false positives, as most banks still run alert-heavy surveillance systems, a survey found.
Digital banking now drives customer loyalty, study finds
Many customers would switch providers for a better online service, as banks face pressure to make digital tools more personal and secure.
Most US children keep cash outside banks, study finds
The study suggests banks are missing out on USD $30 billion held by US children, most of whom save and spend outside the traditional system.
Red Sift brings OnDMARC to Microsoft Sentinel Marketplace
Microsoft security teams can now ingest email authentication signals in one place, helping spot phishing and spoofing sooner during investigations.
Azira launches AI location platform for travel marketers
Destination marketers could cut report turnaround times as Azira One puts complex location data into a natural language AI interface.
Scrum.org adds Product Backlog Refinement microlearning
Software and product teams get a one-hour online course on clarifying backlog items before sprint planning, aimed at reducing later delivery risk.
Question marks over valuation as Canva makes AI pivot
Lower revenues and higher AI costs are challenges for Australian design software company Canva to maintain growth as it mulls IPO.
Editor Interviews
Conversations with technology leaders, founders and operators.
Autonomous IT boom fuelling LogicMonitor's APAC growth
APAC customers are fuelling LogicMonitor's AI growth, with Australia among the earliest adopters of its Edwin AI platform.
Last month
Theorem study: friction between pre-sales and executed media ads
Theorem's new survey finds friction remains the biggest barrier in enterprise pre-sales, despite widespread automation adoption.
Fri, 31st Jul 2026
Exclusive: Dreamdata CEO on why B2B buying funnel isn't linear
Buyers are spending most of the journey before sales speak, forcing marketers to rethink funnels and how they prove return on investment.
Tue, 7th Jul 2026
Check Point Technologies: On vigilance, Mythos and beyond
AI-driven vulnerability scanning is forcing firms to rethink complacency as Check Point says existing defences still help against Mythos.
Tue, 2nd Jun 2026
Expert Opinions
More opinions →
Why Email and Phone Append Matter for Prescreen Campaigns
Campaigns can fail at the final mile if stale inboxes and recycled numbers keep time-sensitive offers from reaching the right consumers.
5 days ago
The AI metric that matters isn't token cost
For Australian businesses, the real test of AI is whether it changes decisions, margins or customer outcomes, not how many tokens it uses.
14 days ago
The hidden security risk in document redaction
Unredacted archive copies can expose personal data long after extraction, increasing compliance risk for firms using AI and high-volume document workflows.
25 days ago
6 Pillars of data quality and strategies for improving your data
25 days ago
Customer data integration: A data quality checklist
about 1 month ago
Amperity's CMO reveals how continuous decisioning fuels loyalty ...
about 2 months ago
Circular manufacturing is an imperative: Sustainability through ...
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Latest News
More news →
Nvidia expands AI media tools for broadcasters & sport
Broadcasters and sports groups could soon verify, localise and repurpose live footage faster, as Nvidia deepens AI tools across media workflows.
MotoGP picks Accenture for 2027 direct-to-fan platform
Fans will get multi-camera race coverage and live data in one service when the new platform goes live for the 2027 season.
Zendesk adds real-time voice translation for contact centres
It could ease staffing bottlenecks and cut waits for multilingual customers, as live translation is built into one support workflow.
Sembly 3.0 aims to automate business document creation
Business teams could cut weeks from report and presentation work as the platform turns internal data into client-ready documents.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Jake MacAndrew
Interview Editor
Jake MacAndrew started off writing breaking news hits in his early days as a journalist. Since those late nights on the pulse for local breakthroughs, he has written stories on many topics, from cybersecurity education in Ukraine to the investment potential of fine wines. With each story Jake writes, no matter the topic, in-depth and accurate reporting is key.
Joseph Gabriel Lagonsin
News Editor
A passionate gamer with a strong love for manga, webtoons, and binge-worthy series. With one year of professional experience in editing and publishing, bringing a sharp editorial eye and a deep appreciation for storytelling, focusing on creating and refining content that connects with modern audiences.
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Karen Joy Bacudo
Finance Editor
Karen wears two hats with us, balancing her role as an editor while assisting with our finances and accounting. This means she has her finger on the pulse whether its writing content or reconciling numbers. On both sides she brings the same level of accuracy and precision.
Mike Bishara
Features Editor
Mike has a long history writing about the infrastructure, building, construction and safety industries. These days he covers these topics for our Industrial-focused news sites across Australia and New Zealand.
Sean Mitchell
Publisher
Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.
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Sofiah Nichole Salivio
News Editor
Sofiah Nichole has balanced a dual passion for technical precision and the written word since 2017. Before diving into the world of Civil Engineering, she spent years navigating school press conferences and contributing to university publications, honing her skills as a versatile staff writer. Outside of her engineering labs, you can find her advocating for student voices and looking for the next great story to tell. She believes that whether you are building a bridge or a news report, the foundation must be rock solid.
Analyst Insights
Industry research and analysis from leading firms..webp)
Finance teams adopt AI faster than controls, Medius says
Controls are lagging as finance teams race to deploy AI, with many using its recommendations without human oversight, Medius found.
Last month
Remote makes its AI training course free to workers
Only 20% of leaders think their staff are ready for AI, prompting Remote to open its internal training course to wider use for free.
Last month
Findustry AI adds chargeback automation to Maverick
Merchants on Maverick's platform can now contest disputes faster as Findustry AI's Chargeback Agent automates evidence gathering and submissions.
Last month
Coro & Keepit add backup to workspace security platform
The tie-up gives small IT teams a single console for backup and recovery, as ransomware and data extortion push resilience up the agenda.
Last month