Older consumers most loyal to working AI customer service
about 3 hours agoConsumers aged 60 and over are most likely to stick with AI support if it solves problems, highlighting performance as the key loyalty driver.
American stories
Infosys signs 10-year tech overhaul deal with Crocs
The footwear group aims to cut costs and unify operations across 85 countries as it modernises ageing systems with AI support.
Power Digital launches AI marketing system for agencies
Agency clients should see clearer links between spend and revenue as Power Digital ties strategy, media and creative work into one AI system.
Coro & Keepit add backup to workspace security platform
The tie-up gives small IT teams a single console for backup and recovery, as ransomware and data extortion push resilience up the agenda.
Alkami & Arkatechture team up on bank data analytics
Banks and credit unions could cut manual data prep and gain faster customer insights as Armstrong Bank already uses the combined system.
Markable launches AI video & 3D tools for creators
Creators can now turn raw clips into shoppable videos as social commerce firms race to capture a market forecast to top USD $100 billion in 2026.
AICPA & CPA.com open applications for AI startup accelerator
Startups with working AI products can win USD $25,000 and access to accountants as firms test automation for audit, tax and advisory work.
Editor Interviews
Conversations with technology leaders, founders and operators.
Theorem study: friction between pre-sales and executed media ads
Theorem's new survey finds friction remains the biggest barrier in enterprise pre-sales, despite widespread automation adoption.
Last week
Exclusive: Dreamdata CEO on why B2B buying funnel isn't linear
Buyers are spending most of the journey before sales speak, forcing marketers to rethink funnels and how they prove return on investment.
Last month
Check Point Technologies: On vigilance, Mythos and beyond
AI-driven vulnerability scanning is forcing firms to rethink complacency as Check Point says existing defences still help against Mythos.
Tue, 2nd Jun 2026
Exclusive: How Adobe showcases its innovation engine
Ideas from across Adobe are vetted live at Summit, and some have gone on to become products after further testing and hardening.
Tue, 21st Apr 2026
Expert Opinions
More opinions →
Amperity's CMO reveals how continuous decisioning fuels loyalty innovation
Retailers risk losing loyalty when AI acts on fragmented data, as shoppers now expect instant, relevant responses to every signal.
17 days ago
Circular manufacturing is an imperative: Sustainability through modularity
Manufacturers can cut waste and extend equipment life by designing automation lines to be reconfigured, not scrapped, as demand shifts.
21 days ago
Personalization, privacy, and the question of identity
Consumers may feel watched rather than served as brands collect more personal data for targeting, inclusion, and fraud prevention.
about 1 month ago
A Guide for Procurement Leaders: Why Building Your Own Sourcing AI ...
about 1 month ago
The case for purpose-built AI in a frontier model world
about 1 month ago
5 Tips to Align Your Data Strategy with AI
about 1 month ago
Beyond Prompt Engineering: Why Trust Engineering Is the Next AI ...
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Latest News
More news →
Alacran Group Studios installs Augspurger monitors
The upgrade is already helping the Miami Beach studio speed up mix decisions and attract more bookings from visiting artists and DJs.
Logile sets Scottsdale conference on connected stores
Retailers attending Logile Connect 2026 will hear how linking labour, inventory and fresh operations could improve availability and margins.
YachtWorld launches in ChatGPT to woo early buyers
Buyers can now move from broad yacht questions in ChatGPT to YachtWorld listings, as brokers seek visibility earlier in the sales funnel.
HG Insights launches AI software review monitoring
B2B software vendors could lose shortlist spots unless they can see how AI search engines describe their products, HG Insights says.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Mark Tarre
News Chief
Mark Tarre is the News Chief at TechDay, where he leads newsroom operations across the global network and oversees the accuracy, quality, and relevance of technology news coverage. A journalist and PR writer with nearly a decade of experience, he has worked across newsrooms, public relations, and digital publishing. He holds a degree in journalism.
Owen McCarthy
Reviewer
Owen McCarthy has had a long love affair with all things technical since the dawn of the computer age. A child of the 1960’s, he agrees with legendary author, Douglas Adams, that digital watches were a pretty neat idea. By the 1980’s Owen was learning how to code using C and by the turn of the century, he was teaching HTML to enthusiastic youngsters. These days, Owen can be found pestering editors for new technology to review on an annoyingly regular basis. In his spare time, he rides motorcycles of the three-wheeled variety, studies theology, aqua-jogs, and works hard to honour his late wife’s request to live a joy-filled life.
Sean Mitchell
Publisher
Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.
Sofiah Nichole Salivio
News Editor
Sofiah Nichole has balanced a dual passion for technical precision and the written word since 2017. Before diving into the world of Civil Engineering, she spent years navigating school press conferences and contributing to university publications, honing her skills as a versatile staff writer. Outside of her engineering labs, you can find her advocating for student voices and looking for the next great story to tell. She believes that whether you are building a bridge or a news report, the foundation must be rock solid.
Tom Richmond
Reviewer
Originally from the Isle of Man, Tom has been contributing to our sites for a number of years. He loves sport, tech and cars. In his spare time, you’ll either find him on the golf course, playing football or test-driving a new car.
Anthony Caruana
Interview Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
Analyst Insights
Industry research and analysis from leading firms.
Algolia adds guardrails for fashion AI shopping tools
Fashion retailers can now curb costly AI shopping errors as Algolia adds guardrails tied to live stock, prices and business rules.
Last week
Enterprise AI buyers increase spending but demand proof
Enterprise AI purchases are facing tougher checks as 64% of buyers demand proof, slowing deals even as spending keeps rising.
Last month
CFOs widen remit as firms seek broader finance chiefs
Broader finance roles are making CFO pay and hiring harder to benchmark, with many chief financial officers now overseeing operations, IT and HR.
Last month
Netchex launches AI HR teammates for deskless workers
Frontline employers could cut payroll errors and admin time as the early access rollout targets hotels, clinics and other deskless workplaces.
Last month