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Customer Loyalty Stories - Page 15

American Stories

Customer Loyalty stories

Portnox elevates Alison Dixon, launches Technical Account team
Customer Experience

Portnox elevates Alison Dixon, launches Technical Account team

Portnox appoints Alison Dixon as Chief Customer Officer and launches a Technical Account team to enhance proactive customer support and partnerships.

By Jed Nykolle Harme • 3 min read • Wed, 6th Aug 2025

Global Stories

Customer Loyalty stories

Xero & Constant Contact launch free tool for smarter marketing
Customer Experience

Xero & Constant Contact launch free tool for smarter marketing

Xero and Constant Contact have launched a free integration linking customer data to automate marketing, helping small businesses boost engagement and efficiency.

By Melvin Hipolito • 4 min read • Tue, 19th Aug 2025
Australian eCommerce sees rising EOFY returns despite strict policies
Customer Experience

Australian eCommerce sees rising EOFY returns despite strict policies

Australian eCommerce sees a 27.6% rise in returns despite stricter policies, as shoppers seek flexibility amid rising costs and economic uncertainty.

By Jed Nykolle Harme • 3 min read • Sat, 16th Aug 2025
InMoment launches AI tool to automate responses in APAC reviews
Customer Experience

InMoment launches AI tool to automate responses in APAC reviews

InMoment has launched AI Auto Responding in APAC, automating personalised customer review responses to ease workloads for multi-location businesses.

By Shannon Williams • 3 min read • Thu, 14th Aug 2025
Retailers face data hurdles as just 11% ready for full-scale AI
Data Analytics

Retailers face data hurdles as just 11% ready for full-scale AI

Just 11% of retailers are ready to fully scale AI tools, with data challenges limiting wider adoption despite 45% using AI weekly, says Amperity report.

By Melvin Hipolito • 4 min read • Thu, 7th Aug 2025
The agentic AI revolution: Experts explain key business trends
Data Analytics

The agentic AI revolution: Experts explain key business trends

Agentic AI is transforming business with smarter virtual assistants and personalised marketing, reshaping customer experience and operational workflows globally.

By Staff Writer • 6 min read • Wed, 6th Aug 2025

Stories from Other Regions

Customer Loyalty stories

Seventy-two percent of New Zealanders say brands break promises
Customer Experience

Seventy-two percent of New Zealanders say brands break promises

A new study reveals 72% of New Zealanders believe brands fail to keep promises, with media firms seen as the worst offenders and financial services ranked best.

By Kaleah Salmon • 3 min read • Wed, 20th Aug 2025
How better billing can boost performance and profits in uncertain times
Data Analytics

How better billing can boost performance and profits in uncertain times

Automating billing can boost Australian businesses' profits, cash flow, and customer retention amid rising insolvencies and economic uncertainty.

By Matt Ream • 4 min read • Wed, 20th Aug 2025
KrisFlyer partners with Econnex for more ways to earn miles
Unified Communications

KrisFlyer partners with Econnex for more ways to earn miles

Australian KrisFlyer members can now earn up to 13,500 miles annually by switching utility and telco plans via Econnex, expanding their rewards options amid rising costs.

By Sean Mitchell • 3 min read • Wed, 20th Aug 2025
Majority of UK shoppers see brand messages as irrelevant, study finds
Data Analytics

Majority of UK shoppers see brand messages as irrelevant, study finds

A study finds 61% of UK shoppers see brand messages as irrelevant, urging retailers to adopt personalised, omnichannel approaches to engage consumers.

By Shannon Williams • 3 min read • Thu, 14th Aug 2025
Why AI is key to match shifting customer expectations in Retail sector
Digital Transformation

Why AI is key to match shifting customer expectations in Retail sector

Australian retailers must harness AI and emotional intelligence to meet fast-changing Gen Z and millennial expectations for seamless, personalised shopping.

By Maurice Zicman • 5 min read • Wed, 13th Aug 2025
Brands overlook 'identity resolution gap' in AI-driven customer data era - expert warns
Customer Experience

Brands overlook 'identity resolution gap' in AI-driven customer data era - expert warns

Most brands invest in customer data unification yet overlook identity resolution, crucial for personalised AI strategies and effective retail media use.

By Billy Loizou • 4 min read • Tue, 12th Aug 2025
Bell offers free Perplexity Pro AI to customers in Canada
Network Infrastructure

Bell offers free Perplexity Pro AI to customers in Canada

Bell partners with Perplexity to offer eligible Canadian customers free 12-month access to Perplexity Pro AI, valued at nearly CAD $300.

By Jake MacAndrew • 3 min read • Tue, 12th Aug 2025
Boost Mobile celebrates 25 years with discounts & bonus data offers
Unified Communications

Boost Mobile celebrates 25 years with discounts & bonus data offers

Boost Mobile marks 25 years in Australia with discounted SIMs and bonus data offers on prepaid plans using the Telstra network until October 2025.

By Kaleah Salmon • 3 min read • Mon, 11th Aug 2025
Gibson boosts email revenue 120% with SAP Emarsys tools
Customer Experience

Gibson boosts email revenue 120% with SAP Emarsys tools

Gibson's email revenue soars 120% and engagement doubles after using SAP Emarsys, boosting direct-to-consumer sales and personalised marketing efforts.

By Jed Nykolle Harme • 4 min read • Wed, 6th Aug 2025
Adyen & Atlas partner to streamline payments for F&B in Singapore
Software-as-a-Service

Adyen & Atlas partner to streamline payments for F&B in Singapore

Adyen and Atlas have teamed up to integrate payments with restaurant management in Singapore, aiming to cut errors and boost sales in F&B businesses.

By Sean Mitchell • 4 min read • Thu, 31st Jul 2025
One NZ & Advantai Group partner to boost branded mobile services
Network Infrastructure

One NZ & Advantai Group partner to boost branded mobile services

One NZ and Advantai Group partner exclusively to help NZ brands launch branded mobile services faster and cheaper using One NZ's award-winning network.

By Catherine Knowles • 4 min read • Thu, 31st Jul 2025