Business strategy stories - Page 5

NiCE has appointed Arun Chandra as COO to lead its AI-first Global Customer Operations, leveraging his experience from Disney and Meta.

Rackspace Technology appoints Lata Varghese and Phani Kishore Burre as Senior VPs to boost AI, cloud services and business transformation efforts.

Research teams not using AI risk losing influence, with AI-powered insights driving 72% of teams to increased demand and budget, Qualtrics finds.

Financial firms are embracing AI with a focus on trust, using it to enhance customer service and support staff, not cut jobs, amid growing governance concerns.

New Relic has been named a Leader in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, marking its second consecutive year in this top position.

Infoblox has enhanced its Universal DDI suite with new AI-ready features, boosting network resilience and management for over 200 firms including Fortune 500s.

Conviva has been recognised as a Visionary in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, highlighting its innovative analytics platform.

MHP and Adobe partner to enhance AI-driven, personalised customer journeys, combining consulting expertise with advanced digital solutions and platforms.

Research shows 39% of CIOs lack alignment with CEOs on AI strategy as their roles expand into broader business and innovation leadership.

Saviynt has launched AI-powered tools to simplify identity management, securing applications and governing human and non-human identities in enterprises.

APIContext has named Lelah Manz as Chair to drive its global growth and expand its platform in the rapidly evolving API monitoring and resilience market.

Pete Harteveld becomes Exabeam CEO as the cybersecurity firm reports double-digit quarterly and yearly bookings growth under new leadership.

Most executives see their customer experience strategies as failing and say cultural and organisational barriers hinder AI use in transforming customer relationships.

Pax8 has appointed Tom Gavin as Chief Marketing and Communications Officer to lead global marketing and advance its AI and managed intelligence initiatives.

Synoptek appoints Syriac Joswin as Chief Revenue Officer to fuel global growth and strengthen its market position through strategic leadership and innovation.

Salesforce's Agentic Maturity Model is emerging as a crucial tool for CIOs striving to drive success and innovation within their organisations.

ADMARES uses Siemens Xcelerator to mass-produce smart, eco-friendly homes, cutting emissions by 75% and waste by 80% with automated modular design.

Quantum computing's rise promises breakthroughs but threatens current encryption, urging urgent adoption of post-quantum security by businesses worldwide.

Treat AI like an intern, not a partner: start with small tasks, verify accuracy, and only promote its role once reliability is proven to manage risk effectively.

Seattle Seahawks partner with Amperity to unify fan data, enabling personalised engagement and improved experiences for supporters at Lumen Field and beyond.