Workforce Technology stories - Page 3

Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.

8x8 rolls out AI-powered customer view, workforce tools and richer WhatsApp flows to cut contact centre handling times and boost planning.

Zoho hits 1m paying customers and 150m users worldwide as the 30-year-old software group posts 2025 growth in clients and revenue.

FourKites launches Loft AI platform and Sophie agent to turn natural-language instructions into automated workflows across enterprise apps.

PowerX launches AI Maintenance to automate tower upkeep, cutting manual scheduling and dispatch costs for telecoms site operators.

Blue Yonder posts FY25 revenue of USD $1.42 billion as it expands AI-driven planning and warehouse tools to meet rising supply chain demands.

Cybage appoints industry veteran Badhrinath Krishnamoorthy as Global President to spearhead international growth and sharpen execution.

Healthcare providers are turning to hybrid cloud, AI and upgraded access control as rising assaults and break-ins reshape security priorities.

Avanade has appointed Chris Howarth as CEO, succeeding Rodrigo Caserta, who departs after 11 years to lead SME and channel for Microsoft.

Contact centre staff report rising morale and stronger support, yet many remain uneasy and undertrained as AI tools spread through their work.

Regulatory uncertainty stalls most payroll projects, yet leaders eye AI tools to cut compliance strain and sharpen workforce planning.

Zone launches Zoe, an AI agent layer inside NetSuite to orchestrate finance workflows, debuting with subscription intelligence in ZoneBilling.

KPMG warns firms' AI ambitions outpace delivery, with most chasing top maturity by 2026 but only a quarter scaling agentic AI with ROI.

Aspire embeds Deel's Employer of Record tools to let startups hire, pay and manage overseas staff from a single cross-border finance platform.

Humanforce appoints AI-driven growth specialist Cameron Partridge as Chief Growth Officer to spearhead global expansion and scale strategy.

SNP extends CEO Jens Amail's contract to December 2030 after record revenue and profit, signalling confidence in its global growth strategy.

Manhattan rolls out embedded AI agents across its Active suite, promising real-time automation and custom agent creation for retailers.

Nomad Futurist and DE-CIX are teaming up to offer free, industry-certified digital infrastructure training to workers and students worldwide.

Summa Equity has bought workforce safety provider Peoplesafe from ECI Partners to back its tech-enabled resilience strategy and expansion.

Vertex Group names Puneeta Rajwant to steer India expansion, InfraTech launch and drive its Vertex 2.0 agenda towards INR ₹1,000 crore.