Voice AI stories
Enterprise contact centres are facing tougher scrutiny over AI voice quality and provenance, with Voices betting on consented talent and governance.
The tie-up could speed customer service automation for regulated sectors, with first joint deals already closed and roll-outs due in weeks.
Thousands of pub prices were gathered by automated calls, showing how voice AI can do large-scale field research beyond chatbots.
High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.
The milestone highlights rising demand for devices that turn workplace conversations into usable records as AI firms push beyond chatbots.
Insurers are increasing AI hiring even as headcount falls, with Allianz overtaking AXA to top Evident's annual ranking.
The rollout has cut average handling time by three minutes and lifted first-call resolution to 86% at Fortitude Re.
Developers and enterprise customers will get more AI controls as Microsoft adds agents, in-house models and security tools across its software stack.
Enterprise adoption is moving from pilots to production, helping Parloa lift net revenue retention to 150% and pass USD $50 million ARR.
Businesses are shifting to AI-led customer service, lifting 8x8's usage-based revenue by more than 70% in the quarter.
Growth to more than 900 million monthly users underscores Google's push to make Gemini a persistent AI assistant, not just a chatbot.
Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.
Businesses can now keep customer conversations seamless as Quiq adds live voice support and a new brand identity for its service platform.
The funding will help Vapi scale its voice AI platform as enterprise demand surges and more than 1 billion calls flow through its agents.
Enterprises running AI agents can now cut infrastructure overhead, as MongoDB adds automated embeddings, memory and faster database performance.
It could speed repeat purchases for drivers by letting them order, pay and earn loyalty points without touching a phone.
The round values the sovereign AI start-up at USD $1.5 billion as it seeks funding for research and compute to expand across key sectors.
Only 16% of UK firms have fully deployed AI-powered digital workers, as cost, integration and compliance concerns slow wider rollout.
Australian professionals now have two purpose-built recording tools that turn meetings and calls into summaries, notes and action items.
NHS clinicians using the tool reclaimed more than four million hours of capacity, while paperwork time fell and burnout eased across pilots.
