CMOtech US - Technology news for CMOs & marketing decision-makers
United States

Customer Loyalty Stories - Page 22

Global Stories

Customer Loyalty stories

Alex Nemeth appointed country manager for Qualtrics ANZ
Hyperscale

Alex Nemeth appointed country manager for Qualtrics ANZ

Alex Nemeth has been appointed Country Manager for Qualtrics in Australia and New Zealand, aiming to boost customer and employee experiences.

By Imee Dequito • 2 min read • Thu, 21st Nov 2024
Mitel & Talkative enhance AI capabilities in call centres
Customer Experience

Mitel & Talkative enhance AI capabilities in call centres

Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024
Contact centres in 2025: Balancing AI with human empathy
Unified Communications

Contact centres in 2025: Balancing AI with human empathy

The contact centre industry is poised for transformation in 2025, with a predicted rise in demand for human interaction as consumer preferences shift.

By Catherine Knowles • 4 min read • Thu, 14th Nov 2024
Restive forecasts 2025 retail trends: convenience reigns
Surveillance

Restive forecasts 2025 retail trends: convenience reigns

Technology consultancy Restive predicts that convenience, personalisation, and sustainability will dominate retail trends in 2025 for both online and physical stores.

By Shannon Williams • 3 min read • Tue, 12th Nov 2024
Miros raises EUR€6 million to enhance visual search tech
Data Analytics

Miros raises EUR€6 million to enhance visual search tech

Miros has raised EUR €6 million in a pre-Series A funding round to enhance its visual AI technology, aiming to revolutionise online shopping.

By Catherine Knowles • 4 min read • Fri, 8th Nov 2024
Winning customer loyalty is a marathon, not a sprint
Digital Transformation

Winning customer loyalty is a marathon, not a sprint

As the race for customer loyalty intensifies, Australian and New Zealand banks must modernise rapidly to meet soaring digital expectations.

By Jeremy Thomas • 4 min read • Fri, 1st Nov 2024
Deploy or build? Eight reasons to avoid building a loyalty and promotions solution in-house
DevOps

Deploy or build? Eight reasons to avoid building a loyalty and promotions solution in-house

As organisations grapple with the choice between building or buying a loyalty solution, experts highlight eight reasons why deploying ready-made software is often smarter.

By Jack Bolton • 7 min read • Thu, 31st Oct 2024
Forrester reveals 2025 predictions for banking & insurance
Data Analytics

Forrester reveals 2025 predictions for banking & insurance

Forrester's 2025 Predictions report reveals banks and insurers face significant transformations in customer experience and tech investments amid evolving trends.

By Shannon Williams • 3 min read • Wed, 30th Oct 2024
Marigold unveils AI advancements to boost customer loyalty
Data Analytics

Marigold unveils AI advancements to boost customer loyalty

Marigold has unveiled an expanded roadmap for its AI platform, aiming to boost customer engagement and loyalty through innovative, human-centred experiences.

By Catherine Knowles • 2 min read • Fri, 25th Oct 2024

Stories from Other Regions

Customer Loyalty stories

AI personalisation key for UK firms, says Zendesk report
Digital Transformation

AI personalisation key for UK firms, says Zendesk report

A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024
LogicMonitor secures USD $800m for AI data centre boost
Software-as-a-Service

LogicMonitor secures USD $800m for AI data centre boost

LogicMonitor secures a USD $800 million investment, boosting its valuation to USD $2.4 billion and enhancing its AI-driven data centre solutions.

By Melania Watson • 3 min read • Thu, 21st Nov 2024
Spriggy partners with Fastter for new 5G mobile service
Unified Communications

Spriggy partners with Fastter for new 5G mobile service

Fastter and Spriggy have launched Spriggy Mobile, a 5G service aimed at enhancing children's safety and parental control for Aussie families.

By Melania Watson • 3 min read • Wed, 20th Nov 2024
Australians embrace AI chatbots for holiday shopping rush
Customer Experience

Australians embrace AI chatbots for holiday shopping rush

A recent survey shows that Australians are increasingly favouring AI chatbots for holiday shopping, with half of young adults keen to use them this year.

By Melania Watson • 3 min read • Wed, 20th Nov 2024
Nebula report links social value to business growth
Customer Experience

Nebula report links social value to business growth

Nebula's latest report reveals that integrating social value into business strategies can significantly boost revenue and enhance brand loyalty.

By Shannon Williams • 3 min read • Thu, 7th Nov 2024
AI chatbots in Australia need human touch for empathy
Customer Experience

AI chatbots in Australia need human touch for empathy

Australian firms are increasingly using AI chatbots for customer service, but experts warn that technology lacks the emotional intelligence of human agents.

By Shannon Williams • 3 min read • Thu, 7th Nov 2024
Incubeta partners with Popeyes to boost UK digital strategy
Customer Experience

Incubeta partners with Popeyes to boost UK digital strategy

Incubeta has teamed up with Popeyes to boost the fast-food chain's digital presence in the UK, implementing geo-targeted marketing strategies in key cities.

By Imee Dequito • 2 min read • Mon, 28th Oct 2024
Australian consumers distrust AI in customer services
Customer Experience

Australian consumers distrust AI in customer services

A new report reveals that 86% of Australian consumers mistrust local firms' use of AI, leading to decreased comfort with AI services in the past year.

By Imee Dequito • 3 min read • Mon, 28th Oct 2024
Kiwis sceptical of AI in local businesses, reports Qualtrics
Customer Experience

Kiwis sceptical of AI in local businesses, reports Qualtrics

Qualtrics' 2025 report reveals that 80% of New Zealand consumers distrust local companies' use of AI, marking a significant decline in comfort with the technology.

By Imee Dequito • 3 min read • Mon, 28th Oct 2024