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Customer Loyalty Stories - Page 20

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Customer Loyalty stories

Extreme Networks appoints Anisha Vaswani as new CICO
Software-as-a-Service

Extreme Networks appoints Anisha Vaswani as new CICO

Extreme Networks has appointed Anisha Vaswani as its inaugural Chief Information and Customer Officer, aimed at aligning IT strategy with business growth.

By Melvin Hipolito • 2 min read • Thu, 13th Mar 2025
Publicis Sapient joins forces with AWS for AI cloud solutions
Data Protection

Publicis Sapient joins forces with AWS for AI cloud solutions

Publicis Sapient has partnered with AWS to use AI and machine learning to assist businesses in cloud migration and personalised customer experiences.

By Sean Mitchell • 3 min read • Wed, 12th Mar 2025
IWD 2025: The next billion users - Why Women will shape the future of Fintech
Fintech

IWD 2025: The next billion users - Why Women will shape the future of Fintech

As women increasingly shape financial landscapes, fintech firms have a crucial opportunity to design tailored solutions that meet their unique needs and aspirations.

By Ceridwen Choo • 4 min read • Fri, 7th Mar 2025
Ericsson showcasing wireless innovations at MWC 2025
Customer Experience

Ericsson showcasing wireless innovations at MWC 2025

Ericsson Enterprise Wireless is set to unveil cutting-edge advancements in 5G and AI at Mobile World Congress 2025 in Barcelona, showcasing their impact on business efficiency.

By Sean Mitchell • 3 min read • Thu, 6th Mar 2025
Instant raises $18 million to expand eCommerce solutions
Customer Experience

Instant raises $18 million to expand eCommerce solutions

Instant, an eCommerce retention marketing platform, has secured $18 million in Series A funding, boosting its valuation to over $100 million.

By Catherine Knowles • 3 min read • Thu, 6th Mar 2025
TCS & Salesforce team up to boost AI for manufacturers
Customer Relationship Management

TCS & Salesforce team up to boost AI for manufacturers

Tata Consultancy Services has teamed up with Salesforce to boost AI capabilities for manufacturers, launching initiatives to enhance sales and customer experience.

By Sean Mitchell • 3 min read • Fri, 28th Feb 2025
Why Digital Customer Experience Will Define Business Success in 2025
Data Analytics

Why Digital Customer Experience Will Define Business Success in 2025

In 2025, the digital customer experience will be crucial for organisational success, as over 70% of APAC consumers may switch brands after a poor interaction.

By Rob Newell • 4 min read • Wed, 26th Feb 2025
Loop & Global-e partner to simplify global returns
Customer Experience

Loop & Global-e partner to simplify global returns

Loop has teamed up with Global-e to streamline cross-border returns for Shopify brands, aiming to boost international operations and enhance customer trust.

By Catherine Knowles • 3 min read • Thu, 13th Feb 2025
AI revolutionises customer service in Australia by 2025
Customer Experience

AI revolutionises customer service in Australia by 2025

Zendesk's report reveals that 57% of Australian consumers prefer AI interactions with human traits, signalling a major shift in customer service expectations driven by technology.

By Sean Mitchell • 3 min read • Wed, 12th Feb 2025
Nextiva survey reveals CX's growing importance for revenue
Customer Experience

Nextiva survey reveals CX's growing importance for revenue

A recent survey reveals a pivotal shift in customer experience's significance, with 96% of CX leaders reporting corporate recognition as a revenue driver.

By Shannon Williams • 3 min read • Fri, 31st Jan 2025

Stories from Other Regions

Customer Loyalty stories

New Zealanders spent 24 million hours on hold in 2024
Unified Communications

New Zealanders spent 24 million hours on hold in 2024

A report reveals New Zealanders spent 24 million hours on hold for customer service in 2024, with two-thirds considering switching providers due to delays.

By Shannon Williams • 4 min read • Thu, 6th Mar 2025
Crisis communications in the AI era – Are you ready for the new robots, machines and engines?
Digital Transformation

Crisis communications in the AI era – Are you ready for the new robots, machines and engines?

As AI revolutionises our lives, companies must prepare for its impact on crisis management, addressing risks and harnessing opportunities to protect their reputation.

By Dwayne Alexander • 5 min read • Thu, 6th Mar 2025
New Zealand's Skinny selects customer as AI brand face
Unified Communications

New Zealand's Skinny selects customer as AI brand face

New Zealand's Skinny has chosen Liz Wright, a loyal customer, as the first-ever AI ambassador, marking a bold move in brand representation.

By Sean Mitchell • 3 min read • Mon, 3rd Mar 2025
Bluechip Infotech New Zealand celebrates 30th anniversary
Customer Experience

Bluechip Infotech New Zealand celebrates 30th anniversary

Bluechip Infotech New Zealand celebrates 30 years in IT distribution, evolving from a small operation into a major industry player under Chris Fitzgerald's leadership.

By Catherine Knowles • 3 min read • Fri, 21st Feb 2025
Long wait times & vague answers frustrate UK customers
Customer Experience

Long wait times & vague answers frustrate UK customers

Research by Cirrus reveals long wait times and vague responses in UK customer service provoke discontent, with older customers demanding faster resolutions.

By Shannon Williams • 3 min read • Wed, 19th Feb 2025
How AI keeps an eye on rising cases of retail returns fraud
Customer Experience

How AI keeps an eye on rising cases of retail returns fraud

As online shopping rises in Australia, retailers face escalating losses from returns fraud, prompting them to turn to AI for fraud detection solutions.

By Paul Gardner • 4 min read • Tue, 4th Feb 2025
Difficult returns leads to brand abandonment - study
Gaming

Difficult returns leads to brand abandonment - study

A study by Manhattan Associates reveals that 40% of shoppers abandon brands after negative return experiences, highlighting the critical need for efficient return processes.

By Catherine Knowles • 3 min read • Mon, 3rd Feb 2025
How to prevent brand erosion by your accounts team
Data Analytics

How to prevent brand erosion by your accounts team

Effective accounts management not only collects debts but solidifies your brand's reputation, turning payment struggles into loyalty-building experiences.

By Mark Devlin • 6 min read • Fri, 31st Jan 2025