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Customer Loyalty Stories - Page 14

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Customer Loyalty stories

Global Stories

Customer Loyalty stories

SmartPATH launch brings AI-driven omnichannel communications to ANZ
Digital Transformation

SmartPATH launch brings AI-driven omnichannel communications to ANZ

Smart Communications launches SmartPATH in ANZ, an AI-driven platform streamlining omnichannel communications for regulated industries like insurance and healthcare.

By Melvin Hipolito • 4 min read • Thu, 18th Sep 2025
Global marketers embrace GenAI, reporting ROI & deeper value
Customer Experience

Global marketers embrace GenAI, reporting ROI & deeper value

A new study reveals 85% of global marketers use generative AI daily, with 80% reporting clear ROI and enhanced customer loyalty through the technology.

By Melvin Hipolito • 3 min read • Tue, 16th Sep 2025
Senior marketers still trust intuition despite AI & data surge
Data Analytics

Senior marketers still trust intuition despite AI & data surge

Despite heavy investment in business intelligence, nearly two-thirds of senior marketers still rely on intuition for key decisions, says Qualtrics research.

By Shannon Williams • 4 min read • Thu, 11th Sep 2025
Australian consumers wary of AI, prefer human service touch
Digital Transformation

Australian consumers wary of AI, prefer human service touch

Research reveals Australian consumers prefer human customer service, with only 28% comfortable engaging with AI-powered support, citing trust and accuracy concerns.

By Melvin Hipolito • 4 min read • Tue, 9th Sep 2025
Telcos are sitting on gold. Now AI is unlocking the lode
Customer Relationship Management

Telcos are sitting on gold. Now AI is unlocking the lode

AI is revolutionising telcos, unlocking vast customer data to deliver personalised services, enhanced billing and seamless digital experiences like never before.

By Letchu Narayanan • 4 min read • Fri, 5th Sep 2025
Komo launches Engagement OS with AI co-pilot & new loyalty tools
Customer Experience

Komo launches Engagement OS with AI co-pilot & new loyalty tools

Komo launches its Engagement OS with AI co-pilot Kai, offering brands new loyalty tools and interactive campaigns to boost customer engagement and rewards.

By Shannon Williams • 4 min read • Thu, 4th Sep 2025
Ecommpay brings real-time climate action to payment checkout
Fintech

Ecommpay brings real-time climate action to payment checkout

Ecommpay integrates ekko's real-time carbon tracking and offsetting into its Hosted Payment Page, enabling eco-friendly checkout options for online shoppers.

By Sean Mitchell • 3 min read • Thu, 4th Sep 2025
Cognizant & Eagle Eye join to advance AI-driven loyalty tech
Digital Transformation

Cognizant & Eagle Eye join to advance AI-driven loyalty tech

Cognizant and Eagle Eye have partnered to offer AI-driven, real-time loyalty and promotions solutions for global retail, travel and hospitality enterprises.

By Melvin Hipolito • 3 min read • Thu, 28th Aug 2025

Stories from Other Regions

Customer Loyalty stories

Osome users report higher satisfaction than traditional firms in Asia
Customer Experience

Osome users report higher satisfaction than traditional firms in Asia

Surveys show Osome users in Singapore and Hong Kong report higher satisfaction and loyalty than clients of traditional accounting firms.

By Catherine Knowles • 3 min read • Wed, 17th Sep 2025
Poor stock planning costs UK retailers GBP £15 billion a year
Customer Experience

Poor stock planning costs UK retailers GBP £15 billion a year

Poor stock planning costs UK retailers GBP £15 billion yearly, with 41% of consumers vowing never to return after repeated stock shortages.

By Kaleah Salmon • 4 min read • Wed, 17th Sep 2025
Unlocking Black Friday and Cyber Monday success: Your essential guide
Customer Experience

Unlocking Black Friday and Cyber Monday success: Your essential guide

Black Friday and Cyber Monday 2024 saw UK transactions rise 9.5%, with a 119% increase in loyalty sign-ups, highlighting retail's huge Q4 potential.

By Jess New • 3 min read • Thu, 11th Sep 2025
Why retailers need to prepare for a rise in AI-generated complaints
Digital Transformation

Why retailers need to prepare for a rise in AI-generated complaints

AI is making it easier for consumers to file well-crafted complaints, posing new challenges for retailers to manage rising digital grievances effectively.

By Mark Devlin • 9 min read • Thu, 4th Sep 2025
Zoho boosts global SMB growth with new AI-driven features
Customer Relationship Management

Zoho boosts global SMB growth with new AI-driven features

Zoho has grown its global SMB customer base by 40% in H1 2025, unveiling AI-driven features across six solutions to boost productivity and revenue.

By Jed Nykolle Harme • 4 min read • Thu, 4th Sep 2025
NeoDay, T-Systems partner to boost GDPR-compliant loyalty tech
Customer Experience

NeoDay, T-Systems partner to boost GDPR-compliant loyalty tech

NeoDay partners with T-Systems to offer a GDPR-compliant loyalty platform on the Open Telekom Cloud, enhancing data sovereignty across Europe.

By Jed Nykolle Harme • 3 min read • Sat, 30th Aug 2025
8x8 extends Southampton FC partnership to boost fan engagement
Unified Communications

8x8 extends Southampton FC partnership to boost fan engagement

8x8 has extended its partnership with Southampton FC until 2026, enhancing fan engagement through advanced communications and matchday services.

By Catherine Knowles • 3 min read • Fri, 29th Aug 2025
Bridging the payment divide: How small businesses can align with consumer expectations in 2025
Fintech

Bridging the payment divide: How small businesses can align with consumer expectations in 2025

Many small businesses risk lost sales and loyalty as one in three still don't accept credit or debit cards, despite 86% of consumers relying on them.

By Bridget Snelling • 5 min read • Wed, 27th Aug 2025
Elemis partners with Impact Commerce for global omnichannel growth
Digital Transformation

Elemis partners with Impact Commerce for global omnichannel growth

Elemis has teamed up with Impact Commerce to enhance its global omnichannel experience, integrating retail, spas and online channels for customer growth.

By Kaleah Salmon • 3 min read • Mon, 25th Aug 2025