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Consumer expectations Stories - Page 6

Global Stories

Consumer expectations stories

Mitel launches AI-powered platform for enhanced CX management
Hybrid Cloud

Mitel launches AI-powered platform for enhanced CX management

Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.

By Imee Dequito • 3 min read • Tue, 19th Nov 2024
ProGlove launches smart scanner rental for peak season
Financial Systems

ProGlove launches smart scanner rental for peak season

ProGlove launches a flexible rental programme for its MARK smart scanners, aiding warehouse operators during the busy holiday season.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024
SOTI forecasts Australian eCommerce trends for 2025
Data Protection

SOTI forecasts Australian eCommerce trends for 2025

SOTI's research reveals that by 2025, Australian eCommerce will be shaped by demands for quicker service, stringent data protection, and enhanced transparency.

By Imee Dequito • 3 min read • Mon, 11th Nov 2024
Generational divides revealed in Black Friday survey
Customer Experience

Generational divides revealed in Black Friday survey

Sinch's 2024 Consumer Black Friday/Cyber Monday Survey reveals younger shoppers favour mobile messaging for promotions, with 44% of 18-29 year-olds ready to spend more.

By Kaleah Salmon • 3 min read • Thu, 31st Oct 2024
NICE's 2024 happiness index links AI to customer satisfaction
Unified Communications

NICE's 2024 happiness index links AI to customer satisfaction

NICE's 2024 International Happiness Index highlights a 78% consumer endorsement for AI in customer service to boost satisfaction and loyalty, urging businesses to adapt.

By Imee Dequito • 3 min read • Fri, 21st Jun 2024
NICE secures largest ever CXone deal in the APAC region
Unified Communications

NICE secures largest ever CXone deal in the APAC region

NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.

By Sean Mitchell • 2 min read • Tue, 11th Jun 2024
Adobe unveils Firefly & Custom Models to harness GenAI advances
Marketing Technologies

Adobe unveils Firefly & Custom Models to harness GenAI advances

Adobe shakes up content creation with the launch of Firefly Services and Custom Models, harnessing generative AI to streamline productivity and personalise brand content.

By Sean Mitchell • 3 min read • Wed, 27th Mar 2024

Stories from Other Regions

Consumer expectations stories

Marqeta launches UX Toolkit & Portfolio Migrations tools
Data Analytics

Marqeta launches UX Toolkit & Portfolio Migrations tools

Marqeta has launched the UX Toolkit and Portfolio Migrations to streamline cardholder integration and enhance user experience for clients.

By Catherine Knowles • 3 min read • Fri, 25th Oct 2024
Warehouse challenges in Australia focus on tech upgrades
Robotics

Warehouse challenges in Australia focus on tech upgrades

Research by Manhattan Associates reveals 93% of Australian warehouse professionals face staffing challenges, highlighting urgent IT needs amid rising demand.

By Kaleah Salmon • 3 min read • Tue, 22nd Oct 2024
UK consumers concerned as mobile fraud & attacks rise
Malware

UK consumers concerned as mobile fraud & attacks rise

Research by Appdome reveals that 41% of UK consumers have faced mobile fraud, highlighting urgent security concerns as they shift towards app-based transactions.

By Shannon Williams • 3 min read • Fri, 18th Oct 2024
Half of UK consumers find retail marketing irrelevant
Marketing Technologies

Half of UK consumers find retail marketing irrelevant

Half of UK consumers find retail marketing “irrelevant,” with only 42% feeling online content is tailored to their interests, a decline from last year, says Optimizely.

By Kaleah Salmon • 2 min read • Mon, 30th Sep 2024
Virtualstock & commercetools partner to automate retail ops
Supply Chain

Virtualstock & commercetools partner to automate retail ops

Virtualstock and commercetools have formed a strategic alliance to automate and enhance retail efficiency through seamless order and inventory management.

By Kaleah Salmon • 3 min read • Thu, 29th Aug 2024
Supermarkets lead in online personalisation, beating all sectors
Loyalty programmes

Supermarkets lead in online personalisation, beating all sectors

Optimizely research reveals UK supermarkets excel in online personalisation, with 21% of shoppers ranking them top, while train operators lag behind.

By Kaleah Salmon • 3 min read • Thu, 22nd Aug 2024
Australian consumers demand greater transparency in delivery services
EduTech

Australian consumers demand greater transparency in delivery services

Australian consumers demand unprecedented transparency in delivery tracking, with 77% expecting full order location visibility, a new SOTI report reveals.

By Sean Mitchell • 3 min read • Mon, 15th Jul 2024
Australian retailers struggling to deliver best of breed eCommerce
Customer Relationship Management

Australian retailers struggling to deliver best of breed eCommerce

Australian retailers lag in eCommerce maturity, with 16.8% of sales online. While COVID and cost-of-living affects investment, Gen Y and Gen Z may push online sales to 33% by 2033.

By Teresa Sperti • 6 min read • Tue, 2nd Jul 2024
UK marketers eye AI to tackle experimentation challenges
Marketing Technologies

UK marketers eye AI to tackle experimentation challenges

Nearly nine in ten UK marketers think experimentation is key for 2024, yet 20% find their current methods ineffective, reveals Optimizely's new report.

By Catherine Knowles • 3 min read • Wed, 19th Jun 2024
Bank of China & Cogo launch new carbon tracking app
Unified Communications

Bank of China & Cogo launch new carbon tracking app

Bank of China (Hong Kong) has launched a feature allowing customers to track carbon emissions via spending, thanks to a new partnership with fintech firm Cogo.

By Shannon Williams • 3 min read • Thu, 13th Jun 2024
UK consumers are turning their back on AI chatbots
Unified Communications

UK consumers are turning their back on AI chatbots

Almost half of UK adults dissatisfied with customer service, often preferring human interaction over automated systems.

By Shannon Williams • 3 min read • Thu, 25th Apr 2024