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Consumer expectations Stories - Page 2

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Consumer expectations stories

Optimistic trans-Tasman SMEs face widening service gap
Digital Transformation

Optimistic trans-Tasman SMEs face widening service gap

Trans-Tasman small firms are upbeat and boosting tech and marketing, yet consumers report patchy service and missing digital basics.

By Melania Watson • 6 min read • Thu, 12th Feb 2026
Visa survey shows trust gap on AI at online checkout
Data Protection

Visa survey shows trust gap on AI at online checkout

Visa survey finds most Asia Pacific shoppers use AI to browse, but many still distrust it with payment details at online checkout.

By Mark Tarre • 4 min read • Wed, 11th Feb 2026
Privacy shifts from compliance checkbox to market edge
Data Protection

Privacy shifts from compliance checkbox to market edge

Privacy is shifting from a legal checkbox to a strategic differentiator as watchdogs and customers demand proof of real-world data protection.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026
Zendesk flags APAC demand for transparent, smarter AI CX
Data Analytics

Zendesk flags APAC demand for transparent, smarter AI CX

Zendesk warns APAC brands that rising CX expectations demand transparent, context-rich AI that resolves issues instantly or risks churn.

By Shannon Williams • 5 min read • Tue, 13th Jan 2026
Hisense unveils AI-led ConnectLife smart home revamp
Digital Transformation

Hisense unveils AI-led ConnectLife smart home revamp

Hisense debuts AI-powered ConnectLife overhaul at CES 2026, unifying smart fridges, dishwashers and climate control for ANZ homes.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 8th Jan 2026
Forrester: AI, geopolitics to reshape factories by 2026
Robotics

Forrester: AI, geopolitics to reshape factories by 2026

AI, geopolitics and safety rules will force manufacturers to rethink factories, robotaxis and in-car screens by 2026, says Forrester.

By Shannon Williams • 4 min read • Wed, 17th Dec 2025
Retailers face digital & cyber threats in Black Friday season
Endpoint Protection

Retailers face digital & cyber threats in Black Friday season

Retailers face rising digital and cyber threats this Black Friday, with only 22% of sites optimised for mobile user experience amid surging online traffic.

By Sean Mitchell • 5 min read • Wed, 26th Nov 2025
SOTI upgrades platform to boost retail device security & speed
Data Protection

SOTI upgrades platform to boost retail device security & speed

SOTI upgrades its ONE Platform to enhance device security, speed, and operational visibility, helping retailers boost efficiency and meet rising consumer expectations.

By Sean Mitchell • 3 min read • Thu, 13th Nov 2025
Holiday shoppers demand faster, greener delivery but shun extra fees
Supply Chain

Holiday shoppers demand faster, greener delivery but shun extra fees

Holiday shoppers demand quick, eco-friendly delivery but resist paying extra, with UK consumers showing low confidence in on-time arrivals, survey reveals.

By Melvin Hipolito • 3 min read • Thu, 13th Nov 2025

Stories from Other Regions

Consumer expectations stories

AI designs & TV timelines putting NZ renovators at risk
DevOps

AI designs & TV timelines putting NZ renovators at risk

New Zealand homeowners risk costly shocks as AI design apps and TV-style timelines ignore real-world consents, structure and site limits.

By Mark Tarre • 4 min read • Wed, 28th Jan 2026
AI & TV renovation dreams putting NZ homes at risk
Digital Entertainment

AI & TV renovation dreams putting NZ homes at risk

AI design apps and TV makeover shows are luring New Zealand homeowners into risky renovations that ignore real costs, rules and structure.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 27th Jan 2026
EU rules push POS compliance to the frontline checkout
Biometrics

EU rules push POS compliance to the frontline checkout

EU rules are turning the checkout into a compliance hub, pushing retailers to rethink POS tech, processes and in-store customer journeys.

By Karen Joy Bacudo • 4 min read • Thu, 22nd Jan 2026
Binance restores AUD bank transfers for Australian users
Crypto

Binance restores AUD bank transfers for Australian users

Binance restores AUD bank transfers and PayID deposits for all Australian users, easing fiat access after months of card-only funding.

By Melania Watson • 4 min read • Mon, 19th Jan 2026
LVLY shortlisted for three Inside Retail awards 2026
Customer Experience

LVLY shortlisted for three Inside Retail awards 2026

Australian online florist LVLY is shortlisted in three customer service and online retail categories at the 2026 Inside Retail awards.

By Sean Mitchell • 3 min read • Fri, 16th Jan 2026
Half of New Zealand's small businesses lack websites as consumers turn away from social media
Customer Experience

Half of New Zealand's small businesses lack websites as consumers turn away from social media

Nearly half of New Zealand's small businesses lack a website, despite 74% of consumers valuing websites over social media for engaging with organisations.

By Sean Mitchell • 3 min read • Mon, 1st Dec 2025
E-commerce retailers face tougher compliance as sector matures
Marketing Technologies

E-commerce retailers face tougher compliance as sector matures

Australia's booming eCommerce sector faces tougher compliance with new advisory services helping retailers navigate complex financial and regulatory demands through 2026.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Mid-career professionals in UK face highest digital overload
Artificial Intelligence

Mid-career professionals in UK face highest digital overload

UK professionals aged 36-50 face the highest digital overload, with over 2,200 unread emails and growing pressure to stay constantly online, research finds.

By Melania Watson • 4 min read • Fri, 21st Nov 2025
Emotional connections key as brands rethink loyalty strategies
Customer Experience

Emotional connections key as brands rethink loyalty strategies

A study of 400 European brands reveals that emotional connections, not just discounts, are crucial for loyalty in an era of membership fatigue.

By Melvin Hipolito • 3 min read • Tue, 18th Nov 2025