American News

Shoppers prefer AI for research but want humans for issues

Confidence drops sharply when AI enters checkout and delivery, with most shoppers still wanting a person to sort late, damaged or wrong orders.

By Karen Joy Bacudo • 4 min read • Today

eCommerce

Bazaarvoice & DaVinci bring reviews into AI shopping

Shoppers using AI agents will soon see verified ratings alongside product suggestions, as the two firms aim to preserve trust in conversational commerce.

By Shadda Lie Catugal • 4 min read • 3 days ago

Enterprise Resource Planning

TBC launches faster, cheaper image-to-video AI model

Creators and developers can now test clips for 2.5 cents each, as TBC opens its neuron-derived image-to-video model beyond enterprise users.

By Sofiah Nichole Salivio • 4 min read • 3 days ago

Customer Relationship Management

4Geeks launches job-specific AI courses for workers

Workers in marketing, sales, HR, data analysis and real estate can now get AI training tailored to everyday tasks rather than general lessons.

By Sofiah Nichole Salivio • 3 min read • 3 days ago

Digital Transformation

AI adoption outpaces leadership change, report says

Nearly two-thirds of leaders say AI is already embedded across their organisations, yet many still lack clear accountability for decisions it raises.

By Mara Sugue • 4 min read • Yesterday

Customer Experience

Finalytics launches personalised Travis Credit Union website

The rollout aims to cut search time for nearly 280,000 members by showing more relevant loan and account information earlier online.

By Karen Joy Bacudo • 3 min read • Yesterday

Spend management

Prisma links Microsoft Advertising to streamline search

Agencies can now cut manual data entry and billing errors as Prisma Direct adds Microsoft Advertising support for search campaigns.

By Sofiah Nichole Salivio • 3 min read • 3 days ago

Data Analytics

OpenSesame adds Chegg Skills courses to Plus service

Existing subscribers will gain access to more than 100 courses on AI, cybersecurity and workplace skills as employers race to close training gaps.

By Mara Sugue • 3 min read • 3 days ago

Enterprise Resource Planning

Thought Industries launches Lens AI knowledge platform

Enterprises could cut misleading AI replies as the beta tool checks conflicting product and customer knowledge before answers reach users.

By Joseph Gabriel Lagonsin • 4 min read • Last week

AI Security

Gray Swan relaunches Arena with USD $300,000 challenge

A new contest worth USD $300,000 is meant to draw more people into finding hidden flaws in AI systems as prompt injection worries grow.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago

Identity and Access Management

AWS launches Lambda Web Functions for standard web apps

Developers can now deploy Express and Next.js sites on Lambda without rewrites, with billing tied to CPU time and support for 128 concurrent requests.

By Regine Laguilles • 4 min read • 5 days ago

Manufacturing

Opsera relaunches as AI-native software factory platform

The platform is already running across more than 1,000 enterprise projects, with claims of faster releases, lower AI costs and less legacy risk.

By Karen Joy Bacudo • 4 min read • Last month

Open source

Fortanix adds confidential containers support for AI

The update lets businesses run sensitive AI workloads inside verified trusted execution environments on Kubernetes without exposing data or models to operators.

By Sofiah Nichole Salivio • 4 min read • Last week

Generative AI

AI traffic drives higher sales for US retail sites

AI-referred shoppers are now far more valuable to US retailers, with Adobe finding they generate 83% more revenue per visit than other visitors.

By Mara Sugue • 4 min read • Last week

Application Programming Interface

Nimble launches OpenAI plugin for deeper web research

ChatGPT and Codex users can now tap a specialist web research layer that aims to improve source quality and reduce wasted searches.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Customer Experience

Multilingual shoppers shun poorly localised websites

More than half of multilingual consumers have walked away from a purchase after finding a site or app poorly adapted to their language.

By Sean Mitchell • 3 min read • Last week

Fleet Management

MediRoutes launches browser dispatch tool for NEMT

Existing customers can now use MediRoutes' full dispatch tools in a browser on phones, tablets and laptops at no extra cost.

By Sofiah Nichole Salivio • 3 min read • Last week

Generative AI

Krea image editor cracks top five on Arena.ai leaderboard

The ranking bolsters the smaller San Francisco-based lab's pitch to commercial users, as its editor outpaces rivals from Google, Meta and ByteDance.

By Sofiah Nichole Salivio • 4 min read • Last week

Data Analytics

Akeneo named Gartner leader in product data management

The ranking may bolster Akeneo's appeal to retailers and manufacturers seeking software to keep product data consistent across fast-changing sales channels.

By Mara Sugue • 4 min read • Last week

Constant AI launches Delinquency Shield for credit unions