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Thryv unveils AI tool to streamline review responses
Customer Experience

Thryv unveils AI tool to streamline review responses

Thryv has launched AI Review Response, an innovative tool aimed at helping small businesses manage online reviews conveniently across multiple platforms.

By Melania Watson • 2 min read • Tue, 19th Nov 2024
Snowflake introduces AI Data Cloud tailored for travel industry
Unified Communications

Snowflake introduces AI Data Cloud tailored for travel industry

Snowflake launches AI Data Cloud tailored for travel and hospitality, aiming to enhance operations and customer experiences through advanced data and AI integration.

By Sean Mitchell • 3 min read • Thu, 26th Sep 2024
Firms face rising threat of misinformation to reputation
Artificial Intelligence

Firms face rising threat of misinformation to reputation

A new study by Fire on the Hill and Mercury Analytics reveals that 60% of companies have suffered adverse effects from misinformation, calling for urgent action to protect corporate reputations.

By Kaleah Salmon • 3 min read • Thu, 16th May 2024
TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service
Data Protection

TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service

TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.

By Imee Dequito • 3 min read • Thu, 9th Nov 2023
The high cost of the cybersecurity skills gap: Why we need to act now
Advanced Persistent Threat Protection

The high cost of the cybersecurity skills gap: Why we need to act now

There is a worldwide cybersecurity professional shortage. But what does this mean for cybercriminals? More easy money to make.

By Andrew Solovay • 4 min read • Wed, 17th May 2023
Listen and act: Why hotels need better guest engagement
Customer Experience

Listen and act: Why hotels need better guest engagement

Hoteliers must engage with guests and monitor online feedback to shape the guest experience and maintain a positive online reputation.

By Murphy Mathew • 4 min read • Tue, 28th Feb 2023

Stories from Other Regions

Reputation management stories

What CISOs wish PR teams knew
Data Protection

What CISOs wish PR teams knew

CISOs urge PR teams to prioritise accuracy over speed in breach communications and to understand cybersecurity basics for better crisis cooperation.

By Christopher Zahn • 4 min read • Mon, 23rd Jun 2025
UK VCs admit neglecting marketing despite key to startup growth
Customer Experience

UK VCs admit neglecting marketing despite key to startup growth

A report reveals UK venture capitalists often overlook marketing expertise despite its proven role in scaling startups and securing faster growth.

By Sean Mitchell • 4 min read • Tue, 10th Jun 2025
How to keep public trust when systems go down
Customer Experience

How to keep public trust when systems go down

Effective communication during cyberattacks is vital to maintain public trust and protect reputations, warns PR experts from Impact PR Auckland.

By Mark Devlin • 4 min read • Fri, 2nd May 2025
Cyber crisis comms: Lessons from a PR agency in Auckland
Fintech

Cyber crisis comms: Lessons from a PR agency in Auckland

Impact PR in Auckland advises Indian businesses on cyber crisis comms, emphasising fast, transparent responses to protect trust and reputation amid breaches.

By Mark Devlin • 4 min read • Wed, 30th Apr 2025
Crisis communications in the AI era – Are you ready for the new robots, machines and engines?
Digital Transformation

Crisis communications in the AI era – Are you ready for the new robots, machines and engines?

As AI revolutionises our lives, companies must prepare for its impact on crisis management, addressing risks and harnessing opportunities to protect their reputation.

By Dwayne Alexander • 5 min read • Thu, 6th Mar 2025
Draeger UK extends safety contract with INEOS O&P UK to 2029
Health Technologies

Draeger UK extends safety contract with INEOS O&P UK to 2029

Draeger Safety UK has secured a contract extension with INEOS O&P UK, continuing vital services until 2029, enhancing safety technology in the petrochemical sector.

By Catherine Knowles • 2 min read • Fri, 21st Feb 2025
Networks down but trust up: How to communicate when outages hit
Customer Experience

Networks down but trust up: How to communicate when outages hit

When network outages occur, effective communication becomes crucial; organisations must act swiftly to reassure customers and preserve trust.

By Mark Devlin • 6 min read • Tue, 18th Feb 2025
Deepfake fraud rises: 56% of Singapore firms affected
Biometrics

Deepfake fraud rises: 56% of Singapore firms affected

A Regula survey reveals that over half of Singaporean companies face deepfake fraud, with 56% experiencing audio scams, sparking global concerns.

By Catherine Knowles • 3 min read • Thu, 3rd Oct 2024
Ransomware hits 59% of UK financial firms in past 12 months
Malware

Ransomware hits 59% of UK financial firms in past 12 months

Bridewell research reveals 59% of financial services businesses have faced ransomware attacks in the past year, with legal fines and reputation damage as key repercussions.

By Catherine Knowles • 3 min read • Fri, 2nd Aug 2024
The messaging evolution and the fight against fraud
Data Protection

The messaging evolution and the fight against fraud

SMS revolution's downside: Europe tackles fraud epidemic through stringent data laws and sender verification in fight to preserve trust.

By John Bruner • 8 min read • Fri, 26th Apr 2024
Australian brands risk $74bn over poor out-of-hours service
Unified Communications

Australian brands risk $74bn over poor out-of-hours service

Australian businesses could lose $74bn due to poor out-of-hours customer service, according to a study by Qualtrics, citing growing consumer frustration with inadequate after-hours support.

By Catherine Knowles • 3 min read • Wed, 20th Mar 2024