Knowledge Management stories

Guidewire will acquire ProNavigator, enhancing its platform with context-aware knowledge to improve efficiency and service in the P&C insurance sector.

In 2026, businesses will finally unlock AI's true value by mining decades of unstructured data-two kilometres beneath the surface of their digital archives.

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

Responsive's Fall 2025 Release launches AI agents and no-code tools to help global enterprises boost sales with smarter, data-driven insights and faster responses.

Seismic launches new Aura AI Agents to help UK go-to-market teams save time and boost efficiency by streamlining workflows and linking activities to outcomes.

PvX Partners invests USD $9 million in Brainstash to accelerate global growth of the Deepstash microlearning platform with user acquisition financing.

Alexi integrates its legal AI platform with iManage to enhance workflow efficiency and knowledge management for law firms worldwide.

Coveo has enhanced AI support on Agentforce with custom context passthrough tools, boosting response accuracy and accelerating issue resolution for enterprises.

Alexi and iManage have teamed up to integrate AI into law firm workflows, enhancing document management and boosting efficiency within existing systems.

Oracle NetSuite unveils NetSuite Next at SuiteWorld 2025, embedding AI into its ERP suite for smarter, autonomous business workflows worldwide.

AI can help slash contact centre staff turnover in 2026 by boosting agent engagement, cutting routine tasks, and enhancing job satisfaction with smart tools.

Customer Science unveils Knowledge Quest, an AI tool enhancing Australian contact centres with real-time, accurate information to boost efficiency and satisfaction.

Acuity Knowledge Partners will acquire Ascent to enhance its AI and tech services in Europe, expanding into new sectors by September 2025.

Decades of domain expertise remain the key competitive edge AI cannot replicate, requiring painstaking human curation, not quick automation, to harness effectively.

Workday will acquire AI firm Sana for USD $1.1 billion to integrate AI tools enhancing employee experience and learning across its platform.

Progress Software launches Progress Agentic RAG, a SaaS platform making trustworthy generative AI accessible and easy to deploy for businesses of all sizes.

Adobe unveils Acrobat Studio, merging PDF tools, creative content, and AI to enhance productivity and collaboration for work and personal projects.

OCBC’s 20-year investment in data underpins over 30 AI applications, boosting efficiency and cutting costs across its banking services.

NetDocuments launches AI-powered features in its cloud DMS for legal teams, enhancing document editing, metadata profiling, and workflow automation within Microsoft Word.

Litera upgrades its AI platform Litera One with new features and deeper CRM links, enhancing legal workflow and boosting productivity for over 2,500 law firms.