Customer Success stories

CaptivateIQ survey finds 91% of firms changed incentive strategy in the past year as AI, budget pressure and wider plan use speed up redesigns.

Maestra says brands are ditching fragmented marketing stacks as quarterly new ARR more than doubled plan, with inbound sales topping half of new business.

Hapax expands beyond banks with AI platform that spots workplace bottlenecks and deploys task-specific workers, claiming 350 automations in beta.

Optimizely training programme sees 375 AI agents built in five days as waitlist tops 1,500 amid rising enterprise marketing demand.

Rackspace names two senior leaders to drive private cloud operations and international growth as it targets enterprise AI demand.

Gainsight adds MCP support to let customer success teams build AI agents that use live account data to automate retention and renewal work.

Alation hands Rick Baker expanded COO role to unite sales and customer teams as it steps up global growth and AI-focused governance push.

New Relic has named Wendi Sturgis to its board as the observability software maker seeks sharper AI and international strategy oversight.

Gainsight names new finance, go-to-market and Marketing Chiefs as it gears up for AI-driven growth in customer success software.

Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.

Qualtrics crowns Act XM top Asia Pacific Japan partner as it launches inaugural global Partner of the Year Awards across five categories.

Alteryx relaunches its Academy with personalised AI learning paths and new credentials as demand for analytics upskilling accelerates.

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.

DevRev to expand its Computer AI agent platform in India, debuting Agent Studio and Text2SQL tools to push enterprises beyond pilot projects.

SonicWall earns a 5-Star rating in the 2026 CRN Partner Program Guide, spotlighting its focus on partner success and security outcomes.

Women tech leaders say firms must move beyond mentoring to sponsorship, trust and reciprocity to keep women in the industry and drive growth.

TestGorilla rolls out AI fluency tests and simulations to help employers measure AI readiness as skills overtake experience in hiring.

Broadening tech career narratives beyond coding lets more women see paths that match their talents, ambitions and leadership potential.

In a world of inbox overload, winning customer strategies turn feedback into visible action, proving listening must lead to trust.