Customer service stories - Page 13
Survey finds slow adoption of autonomous AI agents in enterprises
Wed, 1st Oct 2025
#
ai security
#
risk & compliance
#
genai
Only 15% of IT leaders are adopting fully autonomous AI agents, as concerns over governance and trust slow enterprise deployment, says Gartner survey.
ServiceNow unveils AI Experience to unify workflows & boost productivity
Wed, 1st Oct 2025
#
crm
#
digital transformation
#
hcm
ServiceNow launches AI Experience, a unified conversational AI platform integrating workflows to enhance productivity across enterprises with secure, multimodal tools.
AI & trust reshape customer experience as stakes for brands rise
Tue, 30th Sep 2025
#
data protection
#
digital transformation
#
biometrics
As AI reshapes customer experience, brands must build trust with seamless, personal digital interactions or risk losing consumers amid rising expectations.
Consilium expands AI apps for Webex Contact Centre worldwide
Tue, 30th Sep 2025
#
uc
#
cx
#
martech
Consilium Software has launched new AI-powered apps for Webex Contact Centre, enhancing quality management and voice automation across North America and Asia Pacific.
NiCE names Jeff Comstock as President to drive CX innovation
Mon, 29th Sep 2025
#
saas
#
uc
#
cx
NiCE has appointed Jeff Comstock, former Microsoft VP, as President to lead innovation and expand AI-driven customer experience from October 2025.
Australian mid caps risk falling behind as large firms lead in AI
Thu, 25th Sep 2025
#
open source
#
ai
#
ai ethics & governance
Only 27% of ASX 200 firms reported AI use in 2025, lagging behind US and UK; large caps lead while mid caps risk falling behind in adoption.
Safe Software launches 24/7 global support for FME platform users
Thu, 25th Sep 2025
#
data analytics
#
partner programmes
#
big data
Safe Software now offers 24/7 global support for FME platform users, ensuring expert help anytime to minimise downtime and maintain business continuity worldwide.
Cloudflare to offer 1,111 global internships & expand student support
Tue, 23rd Sep 2025
#
network infrastructure
#
ai
#
cloud services
Cloudflare will recruit 1,111 interns globally in 2026, expanding its programme to support students with hands-on tech experience and mentorship worldwide.
Cloudflare to recruit interns in 2026 & boost student support
Tue, 23rd Sep 2025
#
ai
#
software engineering
#
customer service
Cloudflare will hire 1,111 interns worldwide in 2026, vastly expanding its programme and offering US students free access to its developer platform for a year.
Banks accelerate shift from AI research to practical deployment
Fri, 19th Sep 2025
#
fintech
#
cx
#
data science
Banks have accelerated the shift from AI research to practical tools, with top institutions rapidly deploying innovations in trading, fraud prevention, and customer service.
Adyen & LVMH unify payments to enhance luxury customer journey
Thu, 18th Sep 2025
#
fintech
#
cx
#
martech
Adyen is unifying payment systems across nearly 50 LVMH Maisons to enhance luxury customer experiences in over 1,000 stores globally.
Gen Z demands instant service & social shopping from retailers
Thu, 18th Sep 2025
#
cx
#
martech
#
ai
Gen Z demands instant replies within 15 minutes and prefers social shopping on apps like Instagram and TikTok, pushing retailers to adopt AI and automation.
Samsung expands remote appliance service to 122 countries worldwide
Wed, 17th Sep 2025
#
cx
#
martech
#
smart home
Samsung has rolled out its Home Appliances Remote Management service to 122 countries, supporting 17 languages for smarter, remote appliance care.
Calabrio launches AI-driven workforce solution for contact centres
Tue, 16th Sep 2025
#
genai
#
ai
#
agentic ai
Calabrio unveils Workforce Intelligence, an AI-powered platform enhancing contact centre operations with real-time adaptability and improved agent performance.
Spreetail unveils Promise Pro to speed up large item deliveries
Fri, 12th Sep 2025
#
cx
#
martech
#
supply chain
Spreetail launches Promise Pro, using smart routing to speed up large item deliveries with real-time updates and swift shipping promises across platforms.
FourKites wins top usability award for AI-powered supply chain
Fri, 12th Sep 2025
#
network infrastructure
#
supply chain
#
digital twins
FourKites has earned the second-highest usability ranking in the Nucleus Research 2025 Control Tower Value Matrix for its AI-powered supply chain platform.
Q4 appoints Lewis Black as CEO & founder Darrell Heaps as Chairman
Fri, 12th Sep 2025
#
ai
#
customer service
#
m&a
Q4 appoints Lewis Black as CEO, with founder Darrell Heaps becoming Chairman to focus on AI strategy amid rapid growth in AI-driven investor relations.
NiCE named leader in 2025 Gartner Magic Quadrant for CCaaS
Thu, 11th Sep 2025
#
uc
#
paas
#
cx
NiCE has topped the 2025 Gartner Magic Quadrant for CCaaS, leading in both Ability to Execute and Completeness of Vision for the first time.
Superdry streamlines global retail operations with AI platform
Tue, 9th Sep 2025
#
digital transformation
#
ai
#
customer service
Superdry has upgraded its global retail operations with Cegid's AI platform to boost efficiency, cut admin, and support staff across its UK, European and US stores.
NiCE completes Cognigy deal to boost global AI customer experience
Tue, 9th Sep 2025
#
uc
#
digital transformation
#
cx
NiCE has acquired Cognigy, merging their AI to enhance global customer experience platforms with advanced conversational and agentic AI technology.