Customer service stories - Page 18

A new Indeed analysis reveals that 11.6% of Australian job postings prioritise basic digital skills, overshadowing AI expertise at just 2.2%.

Stuart Thompson of ABB Electrification Service has won a Future of Field Service 2024 Stand Out 50 Award for transforming the business into a USD $1.1 billion success.

Salesforce unveils Industries AI to streamline business processes in healthcare, automotive, and finance sectors, offering customisable, secure AI solutions.

Endava has expanded its partnership with Google Cloud to offer tailored AI, cloud modernisation, and app migration services across Australia, New Zealand, and Southeast Asia.

Zayo Group, a global network infrastructure provider, plans to create two independent entities, including Zayo Europe, aiming to accelerate growth in North America and Europe, and improve operational simplicity.

Teradata's ClearScape Analytics showed a massive profitability increase, backed by data scientist productivity, quicker market access, and AI/ML model scalability.

Amid rising demand for SAP security solutions, SecurityBridge significantly augments its North American support teams.

Sage has appointed Tom Gough as the new Country Manager for Australia and New Zealand (ANZ) to boost growth in the region.

Clear-Com appoints new sales manager for Southeast US region, focusing on customer engagement and driving sales activities.

A new report has revealed that 85% of customer service agents want to work full-time at home and not return to contact centre offices.

Despite calls for better data privacy amongst businesses and their customers, it doesn't mean that the data sharing game is over.

A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.

A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.

Lenovo Data Center Group will now leverage IBM's blockchain and cognitive services to improve its customer care.

F5 Networks opens new Support Centre in Auckland to expand technical support operations and provide premier customer service in Asia Pacific.

Small business owners are still missing opportunities to get customers through using social media, according to a new study in the US.

Mainfreight has overhauled its entire IT environment in China and Hong Kong and deployed a virtualisation solution from Citrix which supports 160 users.