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Customer Loyalty Stories - Page 9

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Customer Loyalty stories

Black Friday returns surge threatens brands' profits
Unified Communications

Black Friday returns surge threatens brands' profits

Record Black Friday online sales risk hollowing out profits as soaring returns, refunds and BNPL queries squeeze retailers' margins.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
Retailers hit by 'Christmas Returns Hangover' surge
Unified Communications

Retailers hit by 'Christmas Returns Hangover' surge

Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
Understanding the holiday shopper: A retailer's guide to winning the season
Customer Experience

Understanding the holiday shopper: A retailer's guide to winning the season

Australian holiday shoppers are spending strategically, forcing retailers to sharpen promotions, personalise offers and boost in-store experience.

By Brendan Straw • 5 min read • Tue, 16th Dec 2025
AI to redefine eCommerce discovery, emotion & subs by 2026
Digital Transformation

AI to redefine eCommerce discovery, emotion & subs by 2026

AI is set to reshape eCommerce by 2026, powering discovery, emotional journeys and flexible subscriptions built on cleaner product data.

By Kaleah Salmon • 5 min read • Fri, 12th Dec 2025
Satellite, eSIM & loyalty to reshape 2026 telecoms
Fintech

Satellite, eSIM & loyalty to reshape 2026 telecoms

Satellite tie-ups, eSIM and loyalty-led MVNOs will drive practical, value-focused change in UK and European telecoms by 2026.

By Catherine Knowles • 5 min read • Fri, 12th Dec 2025
Trend Micro honours Vantage Markets for cybersecurity innovation
Gaming

Trend Micro honours Vantage Markets for cybersecurity innovation

Trend Micro names Vantage Markets a 2025 Global Customer Awards innovator, spotlighting creative cybersecurity use across sectors worldwide.

By Sean Mitchell • 4 min read • Thu, 11th Dec 2025
AI set to reshape customer trust, transparency & service by 2026
Customer Experience

AI set to reshape customer trust, transparency & service by 2026

By 2026, AI will transform customer service with firms mandated to disclose AI use, boost transparency, and balance trust and security in interactions.

By Melania Watson • 4 min read • Fri, 5th Dec 2025
Half of global mobile users may switch for satellite coverage
Customer Experience

Half of global mobile users may switch for satellite coverage

Nearly half of mobile users worldwide would switch providers for satellite coverage, with 60% willing to pay extra for reliable service beyond traditional dead zones.

By Sean Mitchell • 3 min read • Wed, 3rd Dec 2025
Eagle Eye reshapes APAC leadership to boost USD $10 million growth
Digital Transformation

Eagle Eye reshapes APAC leadership to boost USD $10 million growth

Eagle Eye restructures APAC leadership with new key appointments to accelerate growth beyond USD $10 million in the Asia-Pacific region.

By Melvin Hipolito • 3 min read • Tue, 2nd Dec 2025

Stories from Other Regions

Customer Loyalty stories

Online marketplaces now dominate UK high-value shopping
Customer Experience

Online marketplaces now dominate UK high-value shopping

Online marketplaces now dominate UK high-value shopping journeys, as brands risk invisibility without strong, optimised product data.

By Shannon Williams • 5 min read • Wed, 17th Dec 2025
Q&A: How AI helps CX teams stay resilient through the holiday rush
Unified Communications

Q&A: How AI helps CX teams stay resilient through the holiday rush

AI is transforming Christmas CX from chaotic surge to controlled service, helping teams stay resilient, protect wellbeing and meet soaring demand.

By Simon Hayward • 4 min read • Tue, 16th Dec 2025
AI won't fix a messy ERP: ASOS's £130m stock write-off proves it
Digital Transformation

AI won't fix a messy ERP: ASOS's £130m stock write-off proves it

ASOS's GBP £130m stock write-off shows AI gloss cannot mask a broken ERP, as messy data turns clever tools into costly liabilities.

By Judette van Niekerk • 7 min read • Thu, 11th Dec 2025
Tesco trials 2D QR barcodes as EU demand for data grows
Customer Experience

Tesco trials 2D QR barcodes as EU demand for data grows

Tesco is piloting next-generation 2D QR codes to boost transparency, cut food waste and meet tougher EU product data rules.

By Kaleah Salmon • 4 min read • Tue, 9th Dec 2025
Australia Post campaign boosts Parcel Locker rewards
Digital Signage

Australia Post campaign boosts Parcel Locker rewards

Australia Post teams with The ICONIC and Oz Hair and Beauty, offering AUD $10 rewards to steer online shoppers towards Parcel Lockers.

By Sean Mitchell • 3 min read • Mon, 8th Dec 2025
UK Black Friday spending soars in pet sector as big baskets lead
Customer Experience

UK Black Friday spending soars in pet sector as big baskets lead

UK Black Friday pet sector spending surged with average orders up 56%, as shoppers focused on essentials and bigger baskets to maximise savings.

By Sean Mitchell • 3 min read • Sat, 6th Dec 2025
UK shoppers want AI for deliveries but demand transparency & choice
Customer Experience

UK shoppers want AI for deliveries but demand transparency & choice

UK shoppers want AI for real-time delivery tracking and returns but demand transparency and human support for trust and control over choices.

By Sean Mitchell • 3 min read • Sat, 6th Dec 2025
Negative AI experiences put GBP £9 billion UK online sales at risk
Digital Transformation

Negative AI experiences put GBP £9 billion UK online sales at risk

Negative AI experiences in UK online shopping risk GBP £9 billion in sales, with 75% of AI-related reviews expressing dissatisfaction, new data shows.

By Catherine Knowles • 3 min read • Fri, 5th Dec 2025
Get ahead of the rush: 5 tips from your marketing partner for holiday success
Customer Experience

Get ahead of the rush: 5 tips from your marketing partner for holiday success

Canadian businesses can boost holiday sales by combining digital with impactful print marketing like signage and personalised gifts to stand out locally.

By Erin Shea • 5 min read • Wed, 3rd Dec 2025