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Customer Loyalty Stories - Page 28

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Customer Loyalty stories

Me&u launches marketing platform in partnership with Eagle Eye
Customer Experience

Me&u launches marketing platform in partnership with Eagle Eye

As an omnichannel loyalty, promotions, and subscription tool, me&u Engage influences customer behaviour along their purchasing journey.

By Tom Raynel • 3 min read • Wed, 8th Nov 2023
KnowBe4 appoints Cindy Zhou as Chief Marketing Officer
Ransomware

KnowBe4 appoints Cindy Zhou as Chief Marketing Officer

KnowBe4 has named Cindy Zhou as its Chief Marketing Officer, entrusting her with spearheading the firm's global marketing, PR, and sales strategies.

By Imee Dequito • 3 min read • Wed, 8th Nov 2023
Antavo launches academy to foster customer loyalty & enhance skills
Customer Experience

Antavo launches academy to foster customer loyalty & enhance skills

Antavo, the loyalty cloud platform, has launched the Antavo Academy, a training scheme that offers hands-on tutoring and certification.

By Kaleah Salmon • 3 min read • Fri, 3rd Nov 2023
Beyond NPS: Why trust matters most in customer loyalty
Customer Experience

Beyond NPS: Why trust matters most in customer loyalty

It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.

By Lyndall Spooner • 5 min read • Wed, 25th Oct 2023
Antavo and Concord partnership to enhance digital customer experiences
Customer Experience

Antavo and Concord partnership to enhance digital customer experiences

Antavo, an Enterprise Loyalty Cloud company, and digital transformation firm Concord, forge a partnership aimed at improving digital customer experiences.

By Kaleah Salmon • 3 min read • Mon, 23rd Oct 2023
Voice analytics market projected to reach USD 9.33 billion by 2030
Unified Communications

Voice analytics market projected to reach USD 9.33 billion by 2030

The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.

By Sean Mitchell • 3 min read • Wed, 18th Oct 2023
Inbuilding coverage technology reshapes retail customer experience
Data Analytics

Inbuilding coverage technology reshapes retail customer experience

Inbuilding coverage technology is transforming retail customer experiences by enhancing connectivity, personalisation and payments convenience.

By Sean Mitchell • 3 min read • Mon, 16th Oct 2023
Boomi unveils GenAI tool, Boomi GPT, simplifying automation
Digital Transformation

Boomi unveils GenAI tool, Boomi GPT, simplifying automation

Boomi has introduced Boomi GPT, its first offering in the Boomi AI suite, promising streamlined integration and automation on the Boomi platform.

By Sean Mitchell • 3 min read • Fri, 6th Oct 2023
Video: 10 Minute IT Jams - An update from Eagle Eye
Software-as-a-Service

Video: 10 Minute IT Jams - An update from Eagle Eye

Eagle Eye's Miles Toolin discusses the company's AI-driven loyalty and promotions platform and its plans for the APAC market. #TechDay #marketing.

By Tom Raynel • 5 min read • Mon, 25th Sep 2023
Manhattan Associates streamlines returns for omnichannel shopping
DevOps

Manhattan Associates streamlines returns for omnichannel shopping

Manhattan Associates has announced enhanced Returns Management capabilities to streamline and optimise the returns process.

By Catherine Knowles • 3 min read • Fri, 8th Sep 2023
Retailers called on to win over shoppers as cost of living rises
Customer Experience

Retailers called on to win over shoppers as cost of living rises

After significant growth in peak pandemic years, Australian consumer online retail spending has stabilised, according to the Australian Ecommerce Report 2023.

By Catherine Knowles • 5 min read • Thu, 7th Sep 2023
The power behind personalised customer journeys
Data Analytics

The power behind personalised customer journeys

Brands need to understand their customers' wants, motivations, and pain points to create a successful customer journey. Personalisation is key.

By Imee Dequito • 5 min read • Mon, 4th Sep 2023
How to win customer loyalty in the age of AI
Public Cloud

How to win customer loyalty in the age of AI

There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.

By Jonathan Reeve • 6 min read • Tue, 22nd Aug 2023
Customer loyalty proves critical for grocery retailers
EduTech

Customer loyalty proves critical for grocery retailers

New Eagle Eye research reveals how grocery retailers can win with customer loyalty standards and practices in light of the current economic climate.

By Kaleah Salmon • 3 min read • Wed, 28th Jun 2023
Khoros appoints Lindsay Sanchez as Chief Marketing Officer
Customer Experience

Khoros appoints Lindsay Sanchez as Chief Marketing Officer

Khoros hire Lindsay Sanchez as its Chief Marketing Officer to lead the company's next phase of growth and innovation in digital-first customer engagement.

By Tom Raynel • 2 min read • Fri, 28th Apr 2023

Stories from Other Regions

Customer Loyalty stories

Open banking, payments and a new era for customer loyalty
Fintech

Open banking, payments and a new era for customer loyalty

Open Banking has matured into an innovative payments solution enabling merchants to drive conversion, reward loyalty and improve the customer experience.

By Brad Goodall • 5 min read • Tue, 28th Feb 2023
Zendesk investigates changing nature of customer experience
Customer Experience

Zendesk investigates changing nature of customer experience

Zendesk, has released the company's latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.

By Catherine Knowles • 6 min read • Thu, 16th Feb 2023
Value for money top of the list in building brand loyalty - report
EduTech

Value for money top of the list in building brand loyalty - report

When asked which brand characteristics are essential for building customer loyalty, value for money was the most popular, chosen by 77% of respondents.

By Catherine Knowles • 3 min read • Tue, 31st Jan 2023