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Customer Expectations Stories - Page 6

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Customer Expectations stories

ECI Connect 2026 to spotlight practical AI in business
Digital Transformation

ECI Connect 2026 to spotlight practical AI in business

ECI opens registration for its 2026 Connect conference in Las Vegas, promising hands-on, practical AI guidance for everyday business use.

By Catherine Knowles • 3 min read • Sun, 15th Feb 2026
Knowledge governance seen as key to AI adoption gap
Document Management

Knowledge governance seen as key to AI adoption gap

New research finds 85% of firms trial AI but only 17% use it daily, with weak knowledge governance blamed for stalled adoption.

By Shannon Williams • 4 min read • Thu, 12th Feb 2026
AI agents reshape sales teams across Australia, NZ
Customer Relationship Management

AI agents reshape sales teams across Australia, NZ

AI agents are rapidly transforming sales teams in Australia and New Zealand, slashing grunt work and reshaping how sellers prospect and close deals.

By Mark Tarre • 5 min read • Wed, 11th Feb 2026
Marketers: Get ready to AI-proof your careers
DevOps

Marketers: Get ready to AI-proof your careers

As AI reshapes marketing, leaders say careers will depend less on tactics and more on systems thinking, judgement and commercial clarity.

By Sofiah Nichole Salivio • 6 min read • Wed, 11th Feb 2026
8x8 sees AI customer interactions surge across voice, chat
Unified Communications

8x8 sees AI customer interactions surge across voice, chat

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

By Shannon Williams • 5 min read • Thu, 5th Feb 2026
UK online shipments climb as pet care leads growth
Customer Experience

UK online shipments climb as pet care leads growth

UK online parcels jumped 17% in late 2025 as pet care and beauty surged, even as fashion and homewares shipments slid, Scurri data shows.

By Mark Tarre • 3 min read • Tue, 3rd Feb 2026
Event planners juggle lean budgets, AI hesitation
Data Protection

Event planners juggle lean budgets, AI hesitation

Event planners in Australia and New Zealand face tighter budgets, faster turnarounds and lingering doubts over AI's place in their work.

By Melania Watson • 3 min read • Mon, 2nd Feb 2026
Ecommpay report warns checkout friction 'hits zero'
Fintech

Ecommpay report warns checkout friction 'hits zero'

Ecommpay warns shoppers now have zero tolerance for checkout friction, with failed payments driving cart abandonment and lost revenue.

By Sofiah Nichole Salivio • 4 min read • Wed, 28th Jan 2026
Why lenders need fintech-level payments
Disaster Recovery

Why lenders need fintech-level payments

Lenders clinging to legacy payment rails are losing borrowers to fintechs that can approve, fund and collect on loans in near real time.

By Skyler Nesheim • 5 min read • Wed, 28th Jan 2026
CommBox unveils Era AI Voice to transform call centres
Unified Communications

CommBox unveils Era AI Voice to transform call centres

CommBox launches Era AI Voice, promising to automate most routine call centre conversations while keeping tight enterprise controls.

By Sofiah Nichole Salivio • 3 min read • Wed, 28th Jan 2026
Privacy shifts from compliance checkbox to market edge
Data Protection

Privacy shifts from compliance checkbox to market edge

Privacy is shifting from a legal checkbox to a strategic differentiator as watchdogs and customers demand proof of real-world data protection.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026
AI tops global C-suite worries on corporate reputation
Digital Transformation

AI tops global C-suite worries on corporate reputation

AI has become the top corporate reputation fear for global leaders, yet most admit they are underprepared for its fast-rising risks.

By Karen Joy Bacudo • 4 min read • Thu, 22nd Jan 2026
Extreme unveils unified global AI-powered partner plan
Digital Transformation

Extreme unveils unified global AI-powered partner plan

Extreme launches Partner First, a unified global programme promising simpler rebates, faster deal approvals and AI tools for resellers.

By Catherine Knowles • 4 min read • Wed, 21st Jan 2026

Stories from Other Regions

Customer Expectations stories

Shoppers ditch baskets over delivery fees & friction
Digital Transformation

Shoppers ditch baskets over delivery fees & friction

Shoppers shun online baskets over high delivery fees and clunky checkouts as retailers plough cash into loyalty schemes and shiny AI tools.

By Mark Tarre • 4 min read • Thu, 12th Feb 2026
AI agents go mainstream in Singapore sales teams
Customer Relationship Management

AI agents go mainstream in Singapore sales teams

AI agents are rapidly entering Singapore sales teams, with 80% already using AI tools as leaders turn to automation to ease admin pressures.

By Melania Watson • 4 min read • Mon, 9th Feb 2026
Amazon threat pushes Australian retailers to speed up
Digital Transformation

Amazon threat pushes Australian retailers to speed up

Amazon, Temu and Shein are forcing Australian retailers to speed up delivery, fix fulfilment bottlenecks and rethink toughened returns.

By Mark Tarre • 4 min read • Wed, 4th Feb 2026
One Identity names Gihan Munasinghe chief technology officer
Software-as-a-Service

One Identity names Gihan Munasinghe chief technology officer

One Identity names Gihan Munasinghe CTO to steer engineering, SaaS strategy and product modernisation amid shifting customer security needs.

By Mark Tarre • 3 min read • Tue, 3rd Feb 2026
SMEs warned of hidden 'productivity tax' from IT sprawl
Digital Transformation

SMEs warned of hidden 'productivity tax' from IT sprawl

Australian SMEs risk a hidden productivity tax as fragmented IT oversight and tool sprawl quietly erode day-to-day business performance.

By Shannon Williams • 6 min read • Fri, 23rd Jan 2026