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Customer Expectations Stories

American Stories

Customer Expectations stories

Carrier-agent friction eases as visibility gap widens
Digital Transformation

Carrier-agent friction eases as visibility gap widens

Direct-to-consumer rivals are intensifying pressure on agencies as carriers still lack market intelligence on where business is shifting.

By Sean Mitchell • 4 min read • Last month
Scrum.org partners with Coursera for product ownership
Customer Experience

Scrum.org partners with Coursera for product ownership

This partnership expands access to Scrum.org product ownership training to Coursera's global audience of millions of learners and employers.

By Sean Mitchell • 4 min read • Last month

Global Stories

Customer Expectations stories

Kinaxis expands ScottsMiracle-Gro partnership on planning
Manufacturing

Kinaxis expands ScottsMiracle-Gro partnership on planning

The wider rollout aims to help ScottsMiracle-Gro cut stockouts and respond faster to weather-driven swings in North American demand.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Lloyds manager Will Ashman wins FICO fintech award
Data Analytics

Lloyds manager Will Ashman wins FICO fintech award

The award highlights how Lloyds Banking Group is expanding automated risk decisions as banks face tighter regulatory scrutiny and customer expectations.

By Sofiah Nichole Salivio • 4 min read • Last month
Argon & Co rebrands Bevington in Asia-Pacific push
Manufacturing

Argon & Co rebrands Bevington in Asia-Pacific push

Clients seeking one adviser from planning to delivery now get Bevington Group folded into Argon & Co's wider Asia-Pacific consulting network.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Australian retailers face delivery gap as costs rise
Data Analytics

Australian retailers face delivery gap as costs rise

Rising fees and longer free-shipping thresholds are widening the gap between what Australian shoppers want and what retailers promise at checkout.

By Joseph Gabriel Lagonsin • 5 min read • Last month

Stories from Other Regions

Customer Expectations stories

The end of just-in-time thinking: Why resilience has become the new supply chain imperative
Digital Transformation

The end of just-in-time thinking: Why resilience has become the new supply chain imperative

More than half of Asia-Pacific organisations are seeing rising disruptions and costs, pushing supply chains towards resilience over efficiency.

By Daniel Kohut • 5 min read • Last week
3PL appoints Ryan Walker as Head of Customer Experience
Digital Transformation

3PL appoints Ryan Walker as Head of Customer Experience

The new role signals 3PL's push to improve service and align staff, systems and technology as competition in fulfilment intensifies.

By Sofiah Nichole Salivio • 4 min read • Last month
World Cup spending to hit GBP £4.5bn, warns survey
Customer Experience

World Cup spending to hit GBP £4.5bn, warns survey

Retailers face stock shortages as 84% of fans say they will travel for unavailable items, with average losses pegged at GBP £116,836.

By Sofiah Nichole Salivio • 4 min read • Last month
Canadians trust AI for banking, but not big money moves
Data Protection

Canadians trust AI for banking, but not big money moves

Canadians are warming to AI for day-to-day banking, but most still want human advice when the stakes rise on major financial decisions.

By Sofiah Nichole Salivio • 4 min read • Last month
Solving the retail generational buying gap one basket at a time
Digital Transformation

Solving the retail generational buying gap one basket at a time

Retailers risk missing out on Gen Z's rising spend unless they fix legacy systems and align stock, finance and service to changing habits.

By Oscar Strachen • 5 min read • Last month
Australian fleets turn to tech as fatigue & safety bite
Data Analytics

Australian fleets turn to tech as fatigue & safety bite

Driver fatigue is pushing Australian fleets towards video telematics, with more than half now using in-cab cameras to cut risks and costs.

By Mark Tarre • 4 min read • Last month
UK SMEs turn to AI before accountants, survey finds
Digital Transformation

UK SMEs turn to AI before accountants, survey finds

Seven in ten SMEs now act on AI financial advice before calling accountants, as many expect software to soon handle compliance work too.

By Karen Joy Bacudo • 3 min read • Last month
UK shoppers expect faster product drops, survey finds
Supply Chain

UK shoppers expect faster product drops, survey finds

Social media is pushing retailers to restock faster, as 65% of UK shoppers now expect technology to keep viral items available.

By Regine Laguilles • 4 min read • Last month
Loyalty leaders discuss: The biggest gap between what APAC consumers expect and what brands are delivering
Customer Relationship Management

Loyalty leaders discuss: The biggest gap between what APAC consumers expect and what brands are delivering

APAC retailers are losing margin as clunky loyalty systems fail to meet demand for real-time, personalised offers and easier redemption.

By Aaron Crowe • 5 min read • Last month
Drivetime named podcast partner for MOVE 2026 event
Data Analytics

Drivetime named podcast partner for MOVE 2026 event

Live interviews at MOVE 2026 will give executives a new forum to discuss mobility technology, with more than 250 speakers expected.

By Regine Laguilles • 3 min read • Last month
Quietly transforming CX without replacing humans
Digital Transformation

Quietly transforming CX without replacing humans

AI is trimming contact-centre admin and lifting productivity as CX teams seek gains without sacrificing the human touch.

By Richard Hall • 4 min read • Last month