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Customer engagement Stories - Page 28

Global Stories

Customer engagement stories

WayScape unifies Australian real estate with AI-driven platform
Customer Experience

WayScape unifies Australian real estate with AI-driven platform

WayScape launches AI-driven platform uniting Australian real estate agents, managers and buyers, streamlining data, communication and transactions.

By Sean Mitchell • 2 min read • Mon, 24th Nov 2025
AI reshapes CFO challenges as investor scrutiny shifts focus
Data Analytics

AI reshapes CFO challenges as investor scrutiny shifts focus

Q4 says that as AI reshapes CFO roles, finance chiefs are facing detailed questions on AI strategies, capital allocation, and future compliance costs.

By Jake MacAndrew • 3 min read • Sat, 22nd Nov 2025
Consilium unveils UniCampaign 15 with AI for smarter outreach
Customer Relationship Management

Consilium unveils UniCampaign 15 with AI for smarter outreach

Consilium Software launches UniCampaign Version 15, featuring AI-powered automation and enhanced compliance for smarter, multi-channel enterprise outreach.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Salesforce debuts Agentforce Commerce for AI-driven retail sales
Digital Transformation

Salesforce debuts Agentforce Commerce for AI-driven retail sales

Salesforce launches Agentforce Commerce, a platform enabling retailers to sell via AI-driven channels like ChatGPT, boosting engagement and orders globally.

By Sean Mitchell • 4 min read • Fri, 21st Nov 2025
Online Instruments opens AV experience centres in India & Dubai
Digital Signage

Online Instruments opens AV experience centres in India & Dubai

Online Instruments has launched new offices with AV experience centres in Chennai, Hyderabad, and Dubai to boost enterprise and education technology services.

By Melania Watson • 3 min read • Fri, 21st Nov 2025

Stories from Other Regions

Customer engagement stories

Half of New Zealand's small businesses lack websites as consumers turn away from social media
Customer Experience

Half of New Zealand's small businesses lack websites as consumers turn away from social media

Nearly half of New Zealand's small businesses lack a website, despite 74% of consumers valuing websites over social media for engaging with organisations.

By Sean Mitchell • 3 min read • Mon, 1st Dec 2025
AI & ethical messaging set to shape UK customer experience
Customer Experience

AI & ethical messaging set to shape UK customer experience

Infobip forecasts that AI, ethical messaging, and new channels like RCS will transform UK customer experience by 2026, focusing on real-time personalisation and trust.

By Catherine Knowles • 2 min read • Fri, 28th Nov 2025
Frameshop quiz helps public spot AI art amid deepfake surge
Customer Experience

Frameshop quiz helps public spot AI art amid deepfake surge

Frameshop has launched an online quiz to help users distinguish between genuine photos and AI-generated art amid rising deepfake concerns.

By Melania Watson • 3 min read • Fri, 28th Nov 2025
RingCentral launches AI Receptionist in Australia from AUD $62
Data Analytics

RingCentral launches AI Receptionist in Australia from AUD $62

RingCentral has launched its AI Receptionist in Australia from AUD $62 monthly, automating call handling with generative AI for businesses of all sizes.

By Catherine Knowles • 3 min read • Fri, 28th Nov 2025
Luke Clifton joins ATA Board as alliance shifts focus to leaders
Network Infrastructure

Luke Clifton joins ATA Board as alliance shifts focus to leaders

Luke Clifton of Macquarie Technology Group joins the Australian Telecommunications Alliance Board, reflecting a shift to leadership with sector expertise.

By Melvin Hipolito • 2 min read • Thu, 27th Nov 2025
How CPG brands can win customers through immersive packaging technology
Customer Experience

How CPG brands can win customers through immersive packaging technology

Immersive packaging tech lets CPG brands engage shoppers instantly, boosting trust and loyalty at the crucial moment they hold a product in hand.

By Kimming Yap • 4 min read • Mon, 24th Nov 2025
Shifting 10% of spend to small retailers could add NZD $11 billion
Customer Experience

Shifting 10% of spend to small retailers could add NZD $11 billion

Shifting 10% of New Zealand household spending to small retailers could boost their economy by NZD $11 billion, says Xero analysis ahead of Black Friday.

By Melania Watson • 3 min read • Mon, 24th Nov 2025
Building trust in AI-driven subscription services in 2026
Customer Experience

Building trust in AI-driven subscription services in 2026

In 2026, transparency in AI is vital for subscription services to build trust, ensure fairness, and maintain customer loyalty amid rising ethical concerns.

By Mike Galyen • 5 min read • Sat, 22nd Nov 2025
CPaaS set to surpass contact centres as data & RCS evolve
Unified Communications

CPaaS set to surpass contact centres as data & RCS evolve

By 2026, CPaaS may surpass traditional contact centres as RCS adoption and AI drive automated, interactive customer engagement experiences.

By Jake MacAndrew • 3 min read • Sat, 22nd Nov 2025
European eCommerce marketers struggle with Black Friday personalisation
Customer Experience

European eCommerce marketers struggle with Black Friday personalisation

Nearly all European eCommerce marketers view personalisation as vital, yet 27% find it hard to tailor Black Friday offers amid heavy workloads.

By Melvin Hipolito • 2 min read • Fri, 21st Nov 2025
Marketers struggle to personalise Black Friday offers despite need
Customer Experience

Marketers struggle to personalise Black Friday offers despite need

Nearly all marketers see personalisation as vital for Black Friday, yet 27% struggle to tailor offers, risking customer loyalty and sales opportunities.

By Melvin Hipolito • 2 min read • Fri, 21st Nov 2025
Addepar names Peter O'Brien & Janeen France to top roles
Fintech

Addepar names Peter O'Brien & Janeen France to top roles

Addepar appoints Peter O'Brien as Chief Revenue Officer and Janeen France as Chief Client Officer, boosting leadership amid European expansion.

By Melvin Hipolito • 3 min read • Fri, 21st Nov 2025
Goodbye Bots, Hello Conversations: How GenAI is Transforming Telco Customer Service
Digital Transformation

Goodbye Bots, Hello Conversations: How GenAI is Transforming Telco Customer Service

GenAI is revolutionising telco customer service by replacing rigid bots with natural conversations, enhancing personalisation and speeding up support resolution.

By Amir Mehmood • 5 min read • Fri, 21st Nov 2025