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Customer engagement Stories - Page 26

Global Stories

Customer engagement stories

Brands shift to centralised platforms as channels grow
Digital Transformation

Brands shift to centralised platforms as channels grow

Brands are ditching fragmented martech stacks for centralised platforms as AI, richer messaging and costs expose the limits of siloed channels.

By Shannon Williams • 4 min read • Sat, 10th Jan 2026
RingQ & Snom forge global cloud telephony partnership
Unified Communications

RingQ & Snom forge global cloud telephony partnership

RingQ and Snom have sealed a global cloud telephony partnership to streamline IP phone provisioning and unified communications for businesses.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
Quiet quitting exposes the fragility of customer loyalty
Customer Relationship Management

Quiet quitting exposes the fragility of customer loyalty

Customers profess loyalty but quietly walk away over price, experience or ethics, exposing how fragile many brand relationships have become.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
Syspro & SugarCRM link ERP & CRM for manufacturers
Customer Relationship Management

Syspro & SugarCRM link ERP & CRM for manufacturers

Syspro and SugarCRM unveil Sugar for Syspro, an integrated ERP-CRM tool aimed at simplifying sales and shop-floor alignment for manufacturers.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
Conviva adds AI pattern analytics to customer journeys
Unified Communications

Conviva adds AI pattern analytics to customer journeys

Conviva expands Digital Product Insights with AI-driven pattern analytics, unifying journeys across apps, websites and conversational agents.

By Sofiah Nichole Salivio • 5 min read • Thu, 8th Jan 2026
NICE Actimize named Asia Pacific fraud management leader
Fintech

NICE Actimize named Asia Pacific fraud management leader

Banks in Asia Pacific are under greater pressure to curb digital fraud, after Forrester gave NICE Actimize top marks in key assessment areas.

By Sean Mitchell • 4 min read • Wed, 7th Jan 2026
Agentic AI forces new rules as digital disobedience rises
Customer Experience

Agentic AI forces new rules as digital disobedience rises

Agentic AI and digital disobedience will strain policy, security and governance in 2026 as autonomous firms and users test new limits.

By Kaleah Salmon • 6 min read • Fri, 2nd Jan 2026
AI reshapes loyalty, super apps & customer engagement
Data Protection

AI reshapes loyalty, super apps & customer engagement

AI is transforming loyalty from points to real-time, personalised journeys as super apps and agentic engagement engines rapidly take hold.

By Shannon Williams • 5 min read • Tue, 30th Dec 2025
MTX APAC acquires Adapt IQ NZ to build Salesforce hub
Data Analytics

MTX APAC acquires Adapt IQ NZ to build Salesforce hub

MTX APAC has acquired New Zealand Salesforce consultancy Adapt IQ NZ to create a Wellington-based delivery and innovation hub for APAC.

By Catherine Knowles • 4 min read • Sat, 27th Dec 2025
Commvault maps Asia-Pacific shift to trusted AI autonomy
Software-as-a-Service

Commvault maps Asia-Pacific shift to trusted AI autonomy

Commvault predicts Asia-Pacific enterprises will pivot from AI experiments to resilient, sovereign “trusted autonomy” by 2026.

By Sean Mitchell • 6 min read • Mon, 22nd Dec 2025
Finance firms prioritise AI but struggle to scale it
DevOps

Finance firms prioritise AI but struggle to scale it

Finance leaders hail AI as core to strategy, yet fewer than half have scaled it beyond pilots amid legacy, skills and leadership hurdles.

By Catherine Knowles • 4 min read • Fri, 19th Dec 2025

Stories from Other Regions

Customer engagement stories

AI Bar mixes personalised hard seltzers in Adelaide
Customer Experience

AI Bar mixes personalised hard seltzers in Adelaide

Adelaide start-up Sync has debuted an AI Bar that quizzes drinkers, then mixes bespoke hard seltzers from a core range at AUD $55 a pack.

By Sean Mitchell • 4 min read • Thu, 8th Jan 2026
8x8 buys Maven Lab to boost APAC CPaaS & messaging
Unified Communications

8x8 buys Maven Lab to boost APAC CPaaS & messaging

8x8 buys Singapore-based Maven Lab to scale APAC CPaaS, folding Moobidesk into its CX platform for richer, multi-channel messaging.

By Mark Tarre • 4 min read • Thu, 8th Jan 2026
Pharmacy2U wins first UK online pharmacy B Corp nod
Customer Experience

Pharmacy2U wins first UK online pharmacy B Corp nod

Pharmacy2U becomes the UK's first online pharmacy to gain B Corp status after scoring 91.4 in a global social and environmental audit.

By Sofiah Nichole Salivio • 4 min read • Wed, 7th Jan 2026
SquadStack.ai unveils in-app voice AI to cut drop-offs
Customer Experience

SquadStack.ai unveils in-app voice AI to cut drop-offs

SquadStack.ai launches in-app voice AI assistant to guide users in real time, aiming to curb high-intent drop-offs across key digital journeys.

By Catherine Knowles • 4 min read • Sat, 27th Dec 2025
Business Beyond Boundaries: The future of display technology in 2026
Digital Signage

Business Beyond Boundaries: The future of display technology in 2026

Samsung is turning business displays into AI-powered endpoints to drive real-time retail and hospitality operations by 2026.

By Melania Watson • 4 min read • Tue, 23rd Dec 2025
Alteryx names Bill Tabbit-Humphrey as Chief Customer Officer
Software-as-a-Service

Alteryx names Bill Tabbit-Humphrey as Chief Customer Officer

Alteryx appoints veteran customer experience leader Bill Tabbit-Humphrey as Chief Customer Officer to steer post-sale AI analytics strategy.

By Kaleah Salmon • 4 min read • Mon, 22nd Dec 2025
SimplyBook.me launches AI voice tool for bookings
Data Protection

SimplyBook.me launches AI voice tool for bookings

SimplyBook.me rolls out AI Voice Booking, letting customers schedule appointments by speaking naturally on websites, WhatsApp and social channels.

By Melania Watson • 4 min read • Fri, 19th Dec 2025