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Vacant roles cost firms USD $14,700 a month, survey finds
Data Protection

Vacant roles cost firms USD $14,700 a month, survey finds

Most leaders say prolonged vacancies are hurting customers and revenue, as a US survey pegs each critical empty post at USD $14,700 a month.

By Karen Joy Bacudo • 4 min read • Last week
LoyaltyLion launches Black Friday retail event on loyalty
Customer Experience

LoyaltyLion launches Black Friday retail event on loyalty

Research suggests Black Friday loyalty offers can turn one-off bargain hunters into repeat customers, with 54% open to joining programmes.

By Sofiah Nichole Salivio • 4 min read • Last week
AfterShip launches AI tool for post-purchase retail
Software-as-a-Service

AfterShip launches AI tool for post-purchase retail

Retailers could cut support costs and speed refunds as AfterShip's new AI agent automates delivery issues and return reviews.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Snowflake raises outlook after 37% product revenue growth
Software-as-a-Service

Snowflake raises outlook after 37% product revenue growth

Rising demand for its AI tools helped lift Snowflake's quarterly product revenue 37%, prompting a higher full-year growth forecast.

By Karen Joy Bacudo • 4 min read • Last week
ACAM launches global AI in marketing benchmark in US
Digital Transformation

ACAM launches global AI in marketing benchmark in US

US marketers will gain a new yardstick for AI readiness as the benchmark seeks to show where investment, governance and skills are lagging.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Quiq launches Voice Assist for live customer calls
Software-as-a-Service

Quiq launches Voice Assist for live customer calls

The new tool could cut handling time by letting agents send messages and complete tasks during live calls without leaving one conversation record.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Bazaarvoice launches AI visibility package for retailers
Software-as-a-Service

Bazaarvoice launches AI visibility package for retailers

Brands risk being overlooked in AI-led shopping unless customer reviews and ratings are readable by crawlers, Bazaarvoice said.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Tri City National Bank goes live with Alkami platform
Digital Transformation

Tri City National Bank goes live with Alkami platform

Smaller lenders are turning to unified digital tools as Tri City brings account opening, banking and marketing onto one platform.

By Karen Joy Bacudo • 4 min read • Last week
Oxford study probes trust barriers to finance in Colombia
Fintech

Oxford study probes trust barriers to finance in Colombia

Low-income Colombians may still shun digital payments because fees, risks and confusing terms undermine confidence in the systems they use.

By Karen Joy Bacudo • 4 min read • Last week
Global TV Experts launches US arm with Peter Sengenberger
Marketing Technologies

Global TV Experts launches US arm with Peter Sengenberger

The agency's US push gives advertisers an alternative to pricier digital auctions, as it opens access to connected TV, linear television and audio.

By Sofiah Nichole Salivio • 4 min read • Last week
Adobe brings 70 tools into Slack for workplace use
Software-as-a-Service

Adobe brings 70 tools into Slack for workplace use

Adobe has launched a Slack app that lets teams use more than 70 creative and productivity tools without leaving workplace conversations.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Bakers Delight speeds digital marketing rollouts with Boomi
Software-as-a-Service

Bakers Delight speeds digital marketing rollouts with Boomi

Reusable integrations have cut Bakers Delight's rollout times for new digital tools, with Shopify live in four months and Klaviyo in three.

By Sean Mitchell • 4 min read • Last week
PUCPR launches free AI code to protect human thinking
Generative AI

PUCPR launches free AI code to protect human thinking

Free prompts to curb AI over-reliance are being rolled out in Brazil as PUCPR tries to preserve source citation and human judgement.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Gen Z workers prioritise global careers over US jobs
Artificial Intelligence

Gen Z workers prioritise global careers over US jobs

American employers are being judged harshly by young workers, with most Gen Z respondents saying overseas experience matters more than a US-only career.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Stagwell expands Adobe tie-up for enterprise marketing
Software-as-a-Service

Stagwell expands Adobe tie-up for enterprise marketing

The expanded multi-year deal aims to help Adobe win and retain enterprise customers by pairing its software with Stagwell's marketing services.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Aeris names Suresh Sathyamurthy as Chief Marketing Officer
Robotics

Aeris names Suresh Sathyamurthy as Chief Marketing Officer

The hire aims to help Aeris capitalise on demand for secure links in autonomous vehicles, robotics and other connected machines.

By Sofiah Nichole Salivio • 3 min read • Last week
Innovid adds Meta ads MCP to NIVO AI for marketers
Software-as-a-Service

Innovid adds Meta ads MCP to NIVO AI for marketers

Advertisers can now check Meta campaign health and spot optimisation opportunities inside NIVO without juggling separate dashboards.

By Sofiah Nichole Salivio • 3 min read • Last week
Vancouver & Toronto rank mid-table in bunq cost index
Fintech

Vancouver & Toronto rank mid-table in bunq cost index

Rent is the main pressure point in Vancouver and Toronto, where housing takes up most monthly outgoings despite mid-table overall living costs.

By Sofiah Nichole Salivio • 4 min read • Last week
Dreamdata launches Dreamdata AI suite for B2B marketers
Software-as-a-Service

Dreamdata launches Dreamdata AI suite for B2B marketers

Marketers can now verify AI-generated pipeline and revenue answers before spending budgets, as Dreamdata ties them to governed data definitions.

By Sofiah Nichole Salivio • 5 min read • Last week