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Australia leaders warn AI governance lags adoption
Data Protection

Australia leaders warn AI governance lags adoption

Governance gaps are emerging as hospitals, contact centres and enterprises push AI into frontline operations, raising risk and accountability concerns.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
SnapLogic launches SnapCode for Claude Code integration
Customer Relationship Management

SnapLogic launches SnapCode for Claude Code integration

Enterprises can now let AI coding tools build integrations while keeping deployment, monitoring and security checks inside SnapLogic's platform.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
HERE launches Studio for no-code apps in regulated firms
Software-as-a-Service

HERE launches Studio for no-code apps in regulated firms

Regulated firms can let non-technical staff build apps in a controlled browser, using approved AI tools and existing security controls.

By Sean Mitchell • 4 min read • 3 days ago
Ondaro launches Lighthouse for ServiceNow AI Control Tower
Software-as-a-Service

Ondaro launches Lighthouse for ServiceNow AI Control Tower

ServiceNow customers now have a limited first year to decide how to deploy its AI oversight tools before broader access expires.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
IBM & Red Hat launch Lightwell for open source fixes
Cloud Security

IBM & Red Hat launch Lightwell for open source fixes

Enterprises can now patch older open source software without disruptive upgrades, as IBM and Red Hat target stubborn vulnerability backlogs.

By Mark Tarre • 5 min read • Last week
Genesys names new partner chiefs to expand AI push
Software-as-a-Service

Genesys names new partner chiefs to expand AI push

The appointments signal a sharper partner-led route to market as the software group pushes AI deeper into customer service systems used by thousands.

By Mark Tarre • 3 min read • Last week
CrayonIQ says APAC CX buying shifts to AI strategy
Digital Transformation

CrayonIQ says APAC CX buying shifts to AI strategy

Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.

By Mark Tarre • 4 min read • This month
ScienceLogic upgrades Skylar AI & wins IDC Leader nod
Customer Experience

ScienceLogic upgrades Skylar AI & wins IDC Leader nod

IT teams may gain broader visibility and faster remediation after ScienceLogic expanded Skylar AI and was named an IDC MarketScape Leader for AIOps.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Keeper launches Teams app for access approval workflows
Digital Transformation

Keeper launches Teams app for access approval workflows

It lets organisations approve access requests inside Teams, reducing email trails and helping keep credentials and permissions under tighter control.

By Mark Tarre • 3 min read • Last month
HCLTech expands Google Cloud & ServiceNow AI tie-up
Software-as-a-Service

HCLTech expands Google Cloud & ServiceNow AI tie-up

The move is aimed at helping large firms shift AI from pilots into production with tighter governance across manufacturing, service and IT workflows.

By Sean Mitchell • 4 min read • Last month
Cloudhouse cuts configuration drift detection time by 99%
Hybrid Cloud

Cloudhouse cuts configuration drift detection time by 99%

Teams can now spot unapproved infrastructure changes in minutes, helping reduce outage and audit risk as firms face tighter resilience scrutiny.

By Mark Tarre • 3 min read • Last month
HPE expands GreenLake with agentic AI & private cloud
Virtualisation

HPE expands GreenLake with agentic AI & private cloud

The updates aim to help enterprises control AI sprawl, cut virtualisation costs and run regulated private clouds more securely across hybrid estates.

By Joseph Gabriel Lagonsin • 4 min read • Last month
ClickHouse names Ed Lenta as Asia Pacific & Japan chief
Digital Transformation

ClickHouse names Ed Lenta as Asia Pacific & Japan chief

The database firm's rapid revenue growth and customer gains are driving a bigger sales push across Asia Pacific and Japan, including Australia and New Zealand.

By Mark Tarre • 3 min read • Last month
Sweep launches AI agent for Salesforce & Snowflake
Software-as-a-Service

Sweep launches AI agent for Salesforce & Snowflake

Teams can now map downstream risks across Salesforce, Snowflake and Data 360 before making changes, cutting manual checks and compliance gaps.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

ServiceNow stories

Agentic AI will soon run your service desk. The real question is who controls it
Software-as-a-Service

Agentic AI will soon run your service desk. The real question is who controls it

The shift to AI that can act, not just summarise, raises new questions over auditability, data residency and who controls operations.

By Dion Williams • 5 min read • Last month
Autonomous IT sounds great. Here's what it actually takes to get there
Hybrid Cloud

Autonomous IT sounds great. Here's what it actually takes to get there

The biggest gains from autonomous IT come from cleaner CMDBs and faster incident resolution, not new software, as firms join up existing tools.

By Zana Stojanovski • 7 min read • Last month
Are Australian organisations ready for the new rules of AI and quantum cyberwarfare?
Encryption

Are Australian organisations ready for the new rules of AI and quantum cyberwarfare?

New AI and quantum threats are shrinking defenders' response time, forcing Australian organisations to map exposure across interconnected systems before attacks hit.

By Zak Menegazzi • 4 min read • Last month