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Service management Stories - Page 4

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Service management stories

NeuBird AI expands ops agent to VPC & air-gapped use
Data Protection

NeuBird AI expands ops agent to VPC & air-gapped use

The update should ease compliance concerns for regulated firms by keeping incident data inside customer environments, including air-gapped sites.

By Mark Tarre • 4 min read • Sat, 20th Jun 2026

Global Stories

Service management stories

HCLTech expands Google Cloud & ServiceNow AI tie-up
Software-as-a-Service

HCLTech expands Google Cloud & ServiceNow AI tie-up

The move is aimed at helping large firms shift AI from pilots into production with tighter governance across manufacturing, service and IT workflows.

By Sean Mitchell • 4 min read • Thu, 25th Jun 2026
SaaS pricing is a Ponzi scheme running out of new seats to sell
Software-as-a-Service

SaaS pricing is a Ponzi scheme running out of new seats to sell

Enterprise renewals are set to shrink as agents replace logins, forcing software vendors to rethink seat-based pricing before revenue slips.

By Anurag Gurtu • 3 min read • Thu, 25th Jun 2026
Cloudhouse cuts configuration drift detection time by 99%
Hybrid Cloud

Cloudhouse cuts configuration drift detection time by 99%

Teams can now spot unapproved infrastructure changes in minutes, helping reduce outage and audit risk as firms face tighter resilience scrutiny.

By Mark Tarre • 3 min read • Wed, 24th Jun 2026
Infosys expands GlobalFoundries deal for managed IT services
Data Analytics

Infosys expands GlobalFoundries deal for managed IT services

The chipmaker will shift more of its enterprise systems to a managed model as Infosys takes on applications, infrastructure and support.

By Mark Tarre • 4 min read • Wed, 24th Jun 2026
Tanium makes Atlas AI operating system generally available
Endpoint Protection

Tanium makes Atlas AI operating system generally available

More than 1,300 organisations have adopted the platform in six weeks, as Tanium bets AI can cut endpoint security and IT workflows.

By Sofiah Nichole Salivio • 5 min read • Wed, 24th Jun 2026
Infosys expands GlobalFoundries deal for AI-led IT services
Manufacturing

Infosys expands GlobalFoundries deal for AI-led IT services

The semiconductor maker will shift internal IT operations to a managed services model designed to cut incidents and improve employee support.

By Sofiah Nichole Salivio • 4 min read • Wed, 24th Jun 2026
Virtana launches agentic SLA management for AI ops
DevOps

Virtana launches agentic SLA management for AI ops

Enterprises wrestling with AI workload failures and infrastructure bottlenecks may use the new tool to automate incident response and service assurance.

By Sean Mitchell • 3 min read • Sat, 20th Jun 2026
TCS signs multi-year IT transformation deal with Elopak
Data Analytics

TCS signs multi-year IT transformation deal with Elopak

The packaging group aims to improve efficiency and user experience as TCS takes control of its global IT operations under a multi-year deal.

By Sean Mitchell • 3 min read • Thu, 18th Jun 2026
AroFlo launches partner network for trade advisers
Software-as-a-Service

AroFlo launches partner network for trade advisers

Trade advisers in Australia and New Zealand will get referral fees, training and support as AroFlo expands its route to market.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 18th Jun 2026
Kaseya opens Intelligence platform to Claude, Copilot
Software-as-a-Service

Kaseya opens Intelligence platform to Claude, Copilot

IT teams will be able to use Claude and Microsoft Copilot for real-time Kaseya workflows, with general release due in 2027.

By Sofiah Nichole Salivio • 4 min read • Wed, 17th Jun 2026
1Kosmos puts workforce identity tool on Google Cloud
Software-as-a-Service

1Kosmos puts workforce identity tool on Google Cloud

The listing should speed procurement for cloud customers as employers face rising risks from impersonation, fraud and stolen credentials.

By Sofiah Nichole Salivio • 4 min read • Wed, 17th Jun 2026

Stories from Other Regions

Service management stories

TP launches smart glasses tool to tackle technician shortage
Wearables

TP launches smart glasses tool to tackle technician shortage

Labour shortages could slow repairs and raise outage risk, as TP Reach lets junior technicians get remote help from senior engineers on site.

By Sofiah Nichole Salivio • 4 min read • Thu, 25th Jun 2026
Axians UK launches architecture service for businesses
Network Infrastructure

Axians UK launches architecture service for businesses

It offers firms a cheaper way to align technology with strategy while reducing duplication, technical debt and security risk.

By Sofiah Nichole Salivio • 3 min read • Wed, 24th Jun 2026
Autonomous IT sounds great. Here's what it actually takes to get there
Hybrid Cloud

Autonomous IT sounds great. Here's what it actually takes to get there

The biggest gains from autonomous IT come from cleaner CMDBs and faster incident resolution, not new software, as firms join up existing tools.

By Zana Stojanovski • 7 min read • Mon, 22nd Jun 2026
UK tech leaders back AI, but skills & governance lag
Digital Transformation

UK tech leaders back AI, but skills & governance lag

Many large UK firms are still struggling to embed AI into daily operations, despite strong demand and rising governance spend.

By Sean Mitchell • 3 min read • Wed, 17th Jun 2026
Infosys to modernise Valmet IT with AI-first model
Hybrid Cloud

Infosys to modernise Valmet IT with AI-first model

The deal is set to cut costs and speed issue resolution as Valmet shifts core IT operations onto an AI-led, cloud-based model.

By Sean Mitchell • 3 min read • Wed, 17th Jun 2026