Process automation stories - Page 13

CommBox launches Era AI Voice, promising to automate most routine call centre conversations while keeping tight enterprise controls.

Jelou lands USD $10m Series A to scale its WhatsApp-based transactional AI platform Brain across the US and wider Americas market.

AI is transforming everyday work in accountancy firms, but messy gaps between systems and people mean full automation remains distant.

Rocket Software launches ContentEdge to give organisations safer GenAI access to sensitive unstructured data across hybrid environments.

Pinewood.AI launches Pi autonomous agent and Seez's Miles assistant at NADA as it stakes its claim in the US and Canadian dealer market.

Accountants double down on everyday AI tools, as optimism stays high but scepticism, job fears and data security worries all intensify.

Rimini Street debuts 20 ServiceNow-powered Agentic UX tools to modernise Oracle and SAP ERP workflows without disruptive upgrades.

Australian subscription brands are turning to hyper-automation to replace clunky billing, scale complex pricing and stay ahead of rivals.

ServiceNow expands its OpenAI partnership to embed GPT-5.2 voice agents and automation more deeply into enterprise workflows and IT systems.

BMC injects generative AI into Control-M and AMI, adding NLP workflow design, event-driven orchestration and embedded mainframe guidance.

Kodak Alaris adds native gen AI integrations and new workflow tools to Info Input 7.5, targeting faster, more automated document processing.

ServiceNow expands its OpenAI partnership to make frontier models and voice-first AI core to enterprise workflows and automation at scale.

Manual compliance is throttling security teams, as RegScale finds delays, staff strain and patchy automation in most large organisations.

Synechron has launched an Agentic AI suite to automate mission-critical workflows in heavily regulated financial and insurance sectors.

Rimini Street pitches Agentic AI ERP and Smart Path savings as CIOs delay costly Oracle and SAP upgrades amid rising budget pressure.

Elyos AI raises USD $13m to grow its AI agents that answer calls, book jobs and automate admin for trades and field service firms.

Instabase appoints Omkar Pendse to spearhead product and technology as it doubles down on AI workflow automation after $100 million raise.

Five9 and Google Cloud unveil a joint AI-powered CX platform, unifying contact centre workflows and customer data across all channels.

Moglix launches Cognilix AI OS for B2B commerce and procurement, backed by a USD $5m research push into domain-led, enterprise AI products.

Uncoordinated AI rollouts risk creating costly “AI sprawl” and waste by 2026, with Nintex warning trust and governance are lagging.