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American Stories

Loyalty programmes stories

Maestra posts USD $833,000 in new ARR on demand shift
Data Analytics

Maestra posts USD $833,000 in new ARR on demand shift

Maestra says brands are ditching fragmented marketing stacks as quarterly new ARR more than doubled plan, with inbound sales topping half of new business.

By Karen Joy Bacudo • 3 min read • Last month

Global Stories

Loyalty programmes stories

Cata raises USD $5.3 million to expand branded apps
Software-as-a-Service

Cata raises USD $5.3 million to expand branded apps

Singapore startup Cata secures USD $5.3 million seed funding led by Portage to speed product development and launch in Germany.

By Mark Tarre • 4 min read • Last week
Payment firms expand into broader merchant services
Customer Relationship Management

Payment firms expand into broader merchant services

Stripe, PayPal, Adyen and Block are pushing into loyalty, lending and AI checkout tools as payment groups seek a bigger role in merchant commerce.

By Karen Joy Bacudo • 5 min read • Last week
Amazon, Meta & Microsoft join UCP technical council
Customer Experience

Amazon, Meta & Microsoft join UCP technical council

Amazon, Meta and Microsoft join Universal Commerce Protocol council as AI shopping standard draws major backing from retailers and payments groups.

By Karen Joy Bacudo • 4 min read • Last week
Adyen adds loyalty software in €750m Talon.One deal
Software-as-a-Service

Adyen adds loyalty software in €750m Talon.One deal

Adyen moves beyond payments with EUR €750 million Talon.One deal to fuse loyalty software, customer data and promotions across channels.

By Karen Joy Bacudo • 3 min read • Last month
Manhattan adds AI agents & fulfilment tools for retailers
Unified Communications

Manhattan adds AI agents & fulfilment tools for retailers

Manhattan unveils embedded AI agents and fulfilment simulation tools to help retailers speed service, sharpen checkout and compare order strategies.

By Mark Tarre • 3 min read • Last month
Adobe names winners of 2026 Experience Maker Awards
Digital Transformation

Adobe names winners of 2026 Experience Maker Awards

Adobe names 2026 award winners as Costa Crociere, TSB Bank, the NFL and Lenovo are honoured for data-led customer engagement.

By Sean Mitchell • 4 min read • Last month
Blackhawk launches digital wallet for unified stored value
Crypto

Blackhawk launches digital wallet for unified stored value

Blackhawk Network has unveiled a Digital Wallet API that lets brands pool gift cards, refunds, loyalty rewards and promo credit into one spendable balance.

By Karen Joy Bacudo • 4 min read • Last month
American Express launches AI commerce kit & protection
Fintech

American Express launches AI commerce kit & protection

American Express adds AI agent safeguards and purchase protection as it opens a developer kit for software-led buying.

By Karen Joy Bacudo • 4 min read • Last month
LoyaltyLion returns with Loyalty Connect retention event
Customer Experience

LoyaltyLion returns with Loyalty Connect retention event

LoyaltyLion brings back its Loyalty Connect virtual series, with more than 20 speakers set to unpack retention tactics as acquisition costs climb.

By Joseph Gabriel Lagonsin • 3 min read • Last month
5 eCommerce trends set to define 2026
Digital Transformation

5 eCommerce trends set to define 2026

Ecommerce in 2026: AI shoppers, social sales and returns pressure push retailers to rethink data, compliance and cross-border growth.

By Bobby Joseph • 7 min read • Last month
Paytronix loyalty report spotlights early retention gap
Customer Experience

Paytronix loyalty report spotlights early retention gap

Paytronix report finds restaurant loyalty schemes must win repeat visits within 90 days, as active rates split sharply across nine concepts.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Delivery options drive AI shopping decisions, Ingrid finds
Customer Experience

Delivery options drive AI shopping decisions, Ingrid finds

AI shoppers put delivery terms ahead of recommendations, as Ingrid survey finds clear fulfilment info can sway or sink purchases.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Loyalty programmes stories

Singapore consumers adopt autonomous AI despite trust fears
Data Protection

Singapore consumers adopt autonomous AI despite trust fears

Singapore consumers are embracing autonomous AI for shopping, banking and services, even as EY finds deep worries over hacking, privacy and accountability.

By Sofiah Nichole Salivio • 5 min read • 5 days ago
Most UK shoppers oppose dynamic pricing for groceries
Customer Experience

Most UK shoppers oppose dynamic pricing for groceries

Most UK shoppers reject dynamic pricing for groceries, with 65% disliking it and 91% saying transparent, fair pricing matters most.

By Shannon Williams • 3 min read • Last week
AEON360 teams with Google Cloud on AI shopping push
Digital Transformation

AEON360 teams with Google Cloud on AI shopping push

AEON360 and Google Cloud to launch AI shopping system in Malaysia, with plans to spread across Southeast Asia and add in-store, finance and loyalty tools.

By Sofiah Nichole Salivio • 4 min read • Last month
Stampede launches SNAPguard for hospitality guest Wi-Fi
Software-as-a-Service

Stampede launches SNAPguard for hospitality guest Wi-Fi

Edinburgh-based Stampede launches SNAPguard to help hotels, bars and restaurants fix guest Wi‑Fi, capture data and link access to marketing.

By Kaleah Salmon • 3 min read • Last month