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Misconfigured Microsoft 365 leaves big firms exposed
Data Protection

Misconfigured Microsoft 365 leaves big firms exposed

Misconfigured Microsoft 365 is leaving big organisations exposed, with 45% hit by incidents and many turning warily to AI for relief.

By Kaleah Salmon • 4 min read • Sat, 7th Mar 2026
The autonomous future of Australian and New Zealand enterprises
Firewalls

The autonomous future of Australian and New Zealand enterprises

Australian and New Zealand enterprises race towards autonomy, but experts warn observability and security must be architected in now.

By Mina Mousa • 5 min read • Fri, 6th Mar 2026
Agentic AI and the question of equitable intelligence
Digital Transformation

Agentic AI and the question of equitable intelligence

Agentic AI promises autonomy but raises urgent questions over whose values guide its decisions and how equity is safeguarded in practice.

By Marlene Wolfgruber • 4 min read • Fri, 6th Mar 2026
Breaking the algorithmic glass ceiling: How AI can shape a more inclusive future for women leaders
Digital Transformation

Breaking the algorithmic glass ceiling: How AI can shape a more inclusive future for women leaders

AI is reshaping who rises at work; without deliberate governance it could entrench bias or unlock a fairer future for women leaders.

By Sonia Eland • 5 min read • Thu, 5th Mar 2026
AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026
Automate the tasks, elevate leaders: The case for human-centered AI
Unified Communications

Automate the tasks, elevate leaders: The case for human-centered AI

Law firms are turning to AI to cut drudge work, raising urgent questions about how to protect mentorship, ethics and future leaders.

By Afshaan Jiwaji • 3 min read • Wed, 4th Mar 2026
Smart Communications pursues trusted AI for customers
Unified Communications

Smart Communications pursues trusted AI for customers

Smart Communications helps organisations in regulated industries face down communication challenges every day.

By Anthony Caruana • 5 min read • Tue, 3rd Mar 2026
AI system choices seen as crucial to women's tech careers
Software-as-a-Service

AI system choices seen as crucial to women's tech careers

AI structure design, data foundations and mentoring, not just hiring targets, have a significant impact on women's careers in tech.

By Catherine Knowles • 5 min read • Fri, 27th Feb 2026
ABBYY expands document AI patent portfolio as GenAI grows
Digital Transformation

ABBYY expands document AI patent portfolio as GenAI grows

ABBYY adds 22 patents to its document AI arsenal, pitching 'purpose-built' tech for safer enterprise use as generative AI uptake accelerates.

By Catherine Knowles • 3 min read • Fri, 27th Feb 2026
AI now default tool in fraud & AML, says SEON report
Gaming

AI now default tool in fraud & AML, says SEON report

AI has become the default weapon against fraud and AML, but SEON warns fragmented systems mean higher spend and rising operational strain.

By Shannon Williams • 4 min read • Fri, 27th Feb 2026
Maisa's AI 'digital workers' fuel 400% growth surge
Manufacturing

Maisa's AI 'digital workers' fuel 400% growth surge

Maisa's auditable AI “digital workers” drive 400% annual growth and fivefold client surge as enterprises demand accountable automation.

By Shannon Williams • 4 min read • Fri, 27th Feb 2026
Tonic unveils AI agent to automate cyber risk fixes
Digital Transformation

Tonic unveils AI agent to automate cyber risk fixes

Tonic launches Mobilization Coordinator AI agent to unify exposure data and automate cyber risk remediation with verified outcomes.

By Sean Mitchell • 4 min read • Fri, 27th Feb 2026
VAST Data debuts AI tools for safer, smarter agents
Data Protection

VAST Data debuts AI tools for safer, smarter agents

VAST Data unveils PolicyEngine and TuningEngine to tighten AI agent governance and continuously fine-tune models for safer deployments.

By Mark Tarre • 4 min read • Thu, 26th Feb 2026
What ERP vendor roadmaps reveal about AI in 2026
Partner Programmes

What ERP vendor roadmaps reveal about AI in 2026

ERP vendors are turning AI from decorative dashboards into agent-driven operating layers that reshape finance and operations work in 2026.

By Annexa • 5 min read • Wed, 25th Feb 2026
Zoom unveils Virtual Agent 3.0 for complex CX tasks
Unified Communications

Zoom unveils Virtual Agent 3.0 for complex CX tasks

Zoom launches Virtual Agent 3.0 to automate complex, end-to-end customer journeys, promising higher first-contact resolution and transparency.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 25th Feb 2026

Stories from Other Regions

Explainable AI stories

AI-powered contextual service now critical in Australia
Unified Communications

AI-powered contextual service now critical in Australia

AI-powered contextual service is now make-or-break in Australia, with CX leaders warning one unresolved issue can lose a customer forever.

By Shannon Williams • 4 min read • Thu, 26th Feb 2026
Evam unveils Evo AI agent platform ahead of MWC demo
Digital Transformation

Evam unveils Evo AI agent platform ahead of MWC demo

Evam launches Evo AI and Maker Agent at MWC, embedding operational AI agents into live orchestration for real-time customer journeys.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Feb 2026