CMOtech US - Technology news for CMOs & marketing decision-makers
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Customer Support stories - Page 2

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Splashtop & SysAid partner to streamline remote support

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data protection
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encryption
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it automation
SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.
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UK consumers trust banks over AI for financial advice

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digital transformation
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fintech
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risk & compliance
UK consumers still favour banks over AI for financial advice, with over a third saying they do not trust artificial intelligence in banking.
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Upwind finds prompt detection can run under millisecond

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firewalls
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network security
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cloud security
Upwind unveils sub-millisecond prompt threat detection for LLMs, claiming 95% precision using Nvidia models to secure live AI workloads.
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Infobip report marks shift to omnichannel AI messaging

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uc
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digital transformation
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cx
Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
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Menlo unveils browser platform to secure rising AI agents

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firewalls
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data protection
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network security
Menlo launches a browser-based platform to govern human users and AI agents with unified security controls as machine traffic surges.
Jason maynard

Qualtrics boosts CX suite with new AI & automation tools

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uc
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data analytics
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digital transformation
Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.
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Qualtrics unveils AI tools to fix customer issues fast

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uc
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data analytics
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digital transformation
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
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Hexaware unveils Agentverse AI platform for enterprises

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uc
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manufacturing
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digital transformation
Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.
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OutSystems named G2 Leader for enterprise AI agents

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data protection
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digital transformation
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cx
OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.
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VAST Data unveils Foundation Stacks for NVIDIA AI OS

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hybrid cloud
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aiops
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open source
VAST Data unveils Foundation Stacks, turning NVIDIA AI Blueprints into production-ready pipelines on its AI Operating System.
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OpenAI drops ChatGPT checkout to pursue agent vision

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martech
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commerce systems
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supply chain
OpenAI abandons in-chat checkout for ChatGPT, pivoting to web‑navigating shopping agents and referral-led partnerships with retailers.
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BackOps secures USD $26m to automate logistics chains

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uc
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digital transformation
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cx
BackOps secures USD $26m Series A to scale AI-driven logistics tools that automate exception handling and cut manual supply chain work.
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Qualtrics named Leader in 2026 Gartner VoC Quadrant

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uc
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digital transformation
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cloud security
Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.
Patrick

SonicWall revamps partner programme & appoints CRO

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firewalls
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network security
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partner programmes
SonicWall overhauls its SecureFirst Partner Program and appoints Patrick O'Donnell as CRO to drive partner-led sales and managed services.
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Sinch unveils Voice Relay to power AI-driven calls

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uc
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digital transformation
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cx
Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.
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Zendesk to acquire Forethought in agentic AI expansion

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digital transformation
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cx
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martech
Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.
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AI ambition outpaces readiness for smaller businesses

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data protection
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manufacturing
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data analytics
SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.
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Zapier data shows AI is now infrastructure for leads

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crm
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digital transformation
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cx
Zapier's study of 10,000 workflows shows AI is shifting from one-off tools to core lead-management infrastructure for sales teams.
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Zendesk to buy Forethought in agentic AI expansion drive

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uc
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digital transformation
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cx
Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.
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Google debuts Gemini Embedding 2 multimodal AI model

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digital transformation
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physical security
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data privacy
Google has launched Gemini Embedding 2, a multimodal AI model that unifies search and analysis across text, images, video, audio and documents.