Customer Success Stories - Page 9

Global Stories

Customer Success stories

Rimini Street honoured for agentic AI & client success

Rimini Street secures multiple awards for agentic AI, customer service and leadership, as Hitachi Vantara client also earns industry honour.

By Sofiah Nichole Salivio • 4 min read • Fri, 16th Jan 2026

Marketing Technologies

Constant Contact buys GURU event & education assets

Constant Contact buys GURU Conference, SubjectLine.com and Certified GURU to deepen its email marketing tools, training and community reach.

By Catherine Knowles • 4 min read • Fri, 16th Jan 2026

Unified Communications

Five9 & Google Cloud launch unified AI contact centre CX

Five9 and Google Cloud unveil a joint AI-powered CX platform, unifying contact centre workflows and customer data across all channels.

By Shannon Williams • 3 min read • Thu, 15th Jan 2026

Fintech

STG folds S&P EDM into Gresham & carves out thinkFolio

STG completes S&P Global EDM and thinkFolio deal, folding EDM into Gresham while spinning thinkFolio out as a standalone portfolio firm.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 15th Jan 2026

IoT Security

Nozomi opens APJ HQ in Singapore after USD $1bn deal

Nozomi opens Asia Pacific and Japan base in Singapore as it ramps up industrial cyber security growth after a USD $1bn Mitsubishi deal.

By Sofiah Nichole Salivio • 3 min read • Thu, 15th Jan 2026

Software-as-a-Service

Hyland wins IDC 2025 award for customer experience

Hyland has been named IDC's 2025 Customer Experience Award winner for content and experience management, topping global satisfaction scores.

By Mark Tarre • 3 min read • Wed, 14th Jan 2026

Customer Relationship Management

BGF invests GBP £16.6m in Workbooks to fund US growth

BGF invests GBP £16.6m in Workbooks to accelerate US expansion and deepen development of its integrated mid-market SaaS platform.

By Kaleah Salmon • 3 min read • Mon, 12th Jan 2026

Virtualisation

Denodo named Leader in 2025 Gartner data integration MQ

Denodo named a Leader in Gartner's 2025 Magic Quadrant for data integration, its sixth straight top-tier ranking amid rising AI demand.

By Mark Tarre • 5 min read • Fri, 9th Jan 2026

Software-as-a-Service

Freshworks hires Kady Srinivasan as AI era marketing chief

Freshworks names AI-focused marketer Kady Srinivasan as CMO to sharpen its global brand and go-to-market engine in crowded SaaS markets.

By Sean Mitchell • 4 min read • Thu, 8th Jan 2026

DevOps

From 3am deployments to AI-native HR: building intelligent, human-centred systems

ELMO Software is shifting from reactive HR to AI-native, human-centred systems that predict needs, boost productivity and preserve trust.

By Ramesh Thiagalingam • 5 min read • Thu, 18th Dec 2025

Network Infrastructure

HCLTech assembles tech leaders to reshape ANZ digital

HCLTech unites tech giants in Sydney to plot outcome-driven digital strategies and tighter ecosystem alignment across Australia and New Zealand.

By Melvin Hipolito • 4 min read • Thu, 11th Dec 2025

DevOps

HackerOne hires new leaders to drive AI security push

HackerOne hires new revenue and marketing chiefs to target soaring enterprise demand for AI-driven security and threat exposure tools.

By Melvin Hipolito • 5 min read • Thu, 11th Dec 2025

Software-as-a-Service

Intel 471 appoints new CRO & CTO amid rapid growth

Intel 471 promotes Amy Minyard-Bishop to CRO and Steve Micallef to CTO as it scales cyber threat intelligence amid surging global demand.

By Melvin Hipolito • 4 min read • Wed, 10th Dec 2025

Data Protection

Portal26 names Rick O'Rourke Chief Revenue Officer to drive AI

Portal26 appoints Rick O'Rourke as Chief Revenue Officer to boost growth and advance its generative AI platform in the enterprise market.

By Melvin Hipolito • 2 min read • Sat, 6th Dec 2025

Software-as-a-Service

Keeper Security appoints Tim Strickland as Chief Revenue Officer

Keeper Security appoints Tim Strickland as Chief Revenue Officer to lead global revenue and expand sales of its privileged access management platform.

By Melvin Hipolito • 3 min read • Fri, 5th Dec 2025

Digital Transformation

AWS celebrates top ANZ partners for cloud & AI innovation

AWS has honoured top Australia and New Zealand partners like HCLTech and TechnologyOne for excellence in cloud and AI innovation at its 2025 Partner Awards.

By Melvin Hipolito • 2 min read • Thu, 4th Dec 2025

Customer Experience

Smartsheet appoints Scott Torrey as Chief Revenue Officer to boost global growth

Smartsheet appoints Scott Torrey as Chief Revenue Officer to drive global revenue growth and boost enterprise adoption of its work management platform.

By Melvin Hipolito • 2 min read • Tue, 2nd Dec 2025