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What can you do with the right data? Everything
Digital Transformation

What can you do with the right data? Everything

Structured data is transforming banking by enabling personalised services, smarter AI, and faster innovation through cloud-native systems, boosting client trust.

By Vishal Dalal • 4 min read • Tue, 18th Nov 2025

Global Stories

Customer Loyalty stories

Driving outstanding customer experience with customer centricity and supportive technology
Data Analytics

Driving outstanding customer experience with customer centricity and supportive technology

Businesses must blend human interaction with digital innovation to deliver personalised, customer-first experiences that build trust and simplify processes.

By Andrew Borthwick • 4 min read • Thu, 20th Nov 2025
Voyado's UK customer base grows 40% amid AI retail demand
Customer Experience

Voyado's UK customer base grows 40% amid AI retail demand

Voyado's UK customer base grows 40% as retailers boost AI-driven engagement to meet rising costs and evolving consumer expectations.

By Melania Watson • 3 min read • Wed, 19th Nov 2025
AI, social media & flexible payments to drive festive shopping
Crypto

AI, social media & flexible payments to drive festive shopping

AI, social media, and flexible payments like BNPL will shape festive shopping as 69% of consumers trust AI to assist their Black Friday and holiday purchases.

By Catherine Knowles • 4 min read • Fri, 14th Nov 2025

Stories from Other Regions

Customer Loyalty stories

AI & contextual intelligence redefine UK customer expectations
Data Analytics

AI & contextual intelligence redefine UK customer expectations

Zendesk's report reveals UK consumers expect faster, personalised service combining AI, data and human insight to solve issues on first contact.

By Shannon Williams • 4 min read • Thu, 20th Nov 2025
Loyalty schemes drive data collection as cookies fade in the UK
Customer Experience

Loyalty schemes drive data collection as cookies fade in the UK

UK brands turn to loyalty schemes for first-party data as cookie use declines, blending privacy with personalised customer rewards and marketing.

By Melvin Hipolito • 3 min read • Wed, 19th Nov 2025
BNPL popularity surges as young Australians demand flexible payments
Crypto

BNPL popularity surges as young Australians demand flexible payments

One in three Australian online shoppers use BNPL services, with Gen Z and Millennials driving a rise in demand for flexible payments like PayPal Pay in 4.

By Melania Watson • 3 min read • Wed, 19th Nov 2025
Goodbye, scalpers: how blockchain can finally fix the broken ticketing industry
Gaming

Goodbye, scalpers: how blockchain can finally fix the broken ticketing industry

Blockchain technology is set to transform ticketing by ending scalping, fraud, and fees, creating fair, transparent access for fans and organisers alike.

By John Wu • 3 min read • Tue, 18th Nov 2025
Emotional connections key as brands rethink loyalty strategies
Customer Experience

Emotional connections key as brands rethink loyalty strategies

A study of 400 European brands reveals that emotional connections, not just discounts, are crucial for loyalty in an era of membership fatigue.

By Melvin Hipolito • 3 min read • Tue, 18th Nov 2025
EMEA firms ramp up conversational AI to boost loyalty & trust
Data Protection

EMEA firms ramp up conversational AI to boost loyalty & trust

EMEA firms are rapidly deploying conversational AI, investing heavily to boost customer loyalty and trust despite legacy infrastructure challenges.

By Sean Mitchell • 3 min read • Tue, 18th Nov 2025
Why AI will fail without a single version of truth
Digital Transformation

Why AI will fail without a single version of truth

AI chatbots are failing to improve customer service as incomplete data and trust issues cause frustration, prompting firms to reintegrate human agents.

By Phil Smith • 5 min read • Tue, 18th Nov 2025
Australian firms value branding but fail to invest with discipline
Customer Experience

Australian firms value branding but fail to invest with discipline

Despite 81% of Australian business leaders valuing branding as vital, only 16% plan to boost investment, revealing a gap between belief and action.

By Shannon Williams • 3 min read • Fri, 14th Nov 2025
Australian CEOs value branding but lack structured investment
Customer Experience

Australian CEOs value branding but lack structured investment

A survey of 164 Australian CEOs finds 81% value branding, yet only 16% plan to boost brand investment, highlighting a gap in structured brand management.

By Shannon Williams • 3 min read • Fri, 14th Nov 2025
Tails.com partners with metapack to boost delivery efficiency
Data Analytics

Tails.com partners with metapack to boost delivery efficiency

Tails.com partners with Metapack to enhance delivery options and operational control, boosting service reliability as orders grow across the UK.

By Sean Mitchell • 3 min read • Fri, 14th Nov 2025
UK retailers struggle to deliver on digital personalisation promise
Digital Transformation

UK retailers struggle to deliver on digital personalisation promise

Most UK retailers, despite heavy AI investment, still deliver only basic personalisation, frustrating shoppers and hitting revenues, industry research finds.

By Catherine Knowles • 3 min read • Fri, 14th Nov 2025
Three signs your company is heading for the customer support squeeze
Customer Experience

Three signs your company is heading for the customer support squeeze

Businesses face a customer support squeeze as rising effort, agent overload, and scale pressures threaten growth and customer loyalty.

By Simon Hayward • 4 min read • Wed, 12th Nov 2025
UK retailers risk GBP £92 million as AI fails to meet eCommerce needs
Customer Experience

UK retailers risk GBP £92 million as AI fails to meet eCommerce needs

UK retailers face a GBP £92 million risk as most AI initiatives fail to meet eCommerce needs, with many consumers dissatisfied and investments underperforming.

By Shannon Williams • 3 min read • Wed, 12th Nov 2025