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Customer Loyalty stories

AskNicely launches Reputation Manager for service chains
Data Analytics

AskNicely launches Reputation Manager for service chains

AskNicely adds Reputation Manager to its customer experience software, helping multi-site service chains blend surveys, reviews and listings data.

By Kaleah Salmon • 4 min read • Last week

Global Stories

Customer Loyalty stories

Cata raises USD $5.3 million to expand branded apps
Software-as-a-Service

Cata raises USD $5.3 million to expand branded apps

Singapore startup Cata secures USD $5.3 million seed funding led by Portage to speed product development and launch in Germany.

By Mark Tarre • 4 min read • Last week
'Self-learning' AI big boon for Qualtrics' CX
Unified Communications

'Self-learning' AI big boon for Qualtrics' CX

Qualtrics says AI is helping businesses cut churn, boost revenue and uncover richer customer feedback by analysing calls and surveys.

By David Shilovsky • 5 min read • Last week
Rakuten & impact.com form affiliate marketing alliance
Customer Experience

Rakuten & impact.com form affiliate marketing alliance

Rakuten International and impact.com have united affiliate and performance marketing assets in a bid to give advertisers clearer measurement and sales links.

By Mark Tarre • 4 min read • Last week
SAS marks 50 years with focus on trusted AI growth
Data Analytics

SAS marks 50 years with focus on trusted AI growth

SAS marks 50 years by sharpening its push into trusted AI, as Jim Goodnight says the software group's focus remains on governance and accountability.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Retailers slow expansion as economic pressures bite
Digital Transformation

Retailers slow expansion as economic pressures bite

Retailers trim expansion plans as geopolitical turmoil and inflation bite, with fewer than one in six executives pursuing strong growth strategies.

By Sofiah Nichole Salivio • 4 min read • Last week
Payment firms expand into broader merchant services
Customer Relationship Management

Payment firms expand into broader merchant services

Stripe, PayPal, Adyen and Block are pushing into loyalty, lending and AI checkout tools as payment groups seek a bigger role in merchant commerce.

By Karen Joy Bacudo • 5 min read • Last week
Adyen adds loyalty software in €750m Talon.One deal
Software-as-a-Service

Adyen adds loyalty software in €750m Talon.One deal

Adyen moves beyond payments with EUR €750 million Talon.One deal to fuse loyalty software, customer data and promotions across channels.

By Karen Joy Bacudo • 3 min read • Last month
Celonis & ProcessLab launch banking apps for mortgages
Software-as-a-Service

Celonis & ProcessLab launch banking apps for mortgages

Celonis and ProcessLab debut banking tools for mortgage approvals and service teams as lenders seek faster decisions, lower costs and better customer journeys.

By Karen Joy Bacudo • 4 min read • Last month
Cognizant & Google Cloud launch AI retail contact centre
Unified Communications

Cognizant & Google Cloud launch AI retail contact centre

Cognizant and Google Cloud have unveiled an AI-powered retail contact centre, with early trials claiming up to 85% query containment and faster service.

By Sean Mitchell • 4 min read • Last month
Parloa study finds big firms make customer contact hard
Unified Communications

Parloa study finds big firms make customer contact hard

Parloa study finds many global firms bury support details, while most chatbots fail to solve issues and phone menus remain frustrating.

By Shannon Williams • 4 min read • Last month

Stories from Other Regions

Customer Loyalty stories

Q-commerce pushes UK shoppers to demand price parity
Digital Signage

Q-commerce pushes UK shoppers to demand price parity

UK shoppers now expect in-store prices to match online deals as q-commerce reshapes grocery loyalty, discounts and the shelf-edge experience.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago
Shoppers want AI to tailor delivery fees at checkout
Digital Transformation

Shoppers want AI to tailor delivery fees at checkout

Shoppers want AI to adjust delivery fees in real time as retailers face pressure to balance costs, conversion and fulfilment choices at checkout.

By Mark Tarre • 3 min read • Last week
Most UK shoppers oppose dynamic pricing for groceries
Customer Experience

Most UK shoppers oppose dynamic pricing for groceries

Most UK shoppers reject dynamic pricing for groceries, with 65% disliking it and 91% saying transparent, fair pricing matters most.

By Shannon Williams • 3 min read • Last week
Retail tops Australia’s customer service contacts
Unified Communications

Retail tops Australia’s customer service contacts

Youi survey finds retail leads customer service complaints as Australians prize human help, with poor experiences costing time, wellbeing and loyalty.

By Kaleah Salmon • 4 min read • Last week
Loop launches AI suite to cut retailer returns costs
Software-as-a-Service

Loop launches AI suite to cut retailer returns costs

Loop launches AI-powered suite for retailers to reduce returns, spot fraud and automate order edits, backed by data from 200 million shoppers.

By Sean Mitchell • 4 min read • Last week
Braze says AI spending must deliver measurable gains
Digital Transformation

Braze says AI spending must deliver measurable gains

Braze studies say brands must link AI to customer data and real-time decisioning to win measurable gains, with only a few seeing returns.

By Sofiah Nichole Salivio • 3 min read • Last month