Customer Interactions Stories - Page 6

Global Stories

Customer Interactions stories

Lack of central data storage hinders customer support, reveals Sprinklr report

A Sprinklr report reveals that 46% of CX leaders lack the central data storage vital for a competitive customer service.

By Catherine Knowles • 3 min read • Fri, 24th Nov 2023

Data Analytics

Messaging tech pioneer Known rebrands as Kudosity in strategic shift

Known Pty Limited, a pioneer in messaging technology, has rebranded to Kudosity to streamline its business structure and enhance market offerings.

By Imee Dequito • 3 min read • Thu, 16th Nov 2023

Gaming

Sendbird Integrates Meta's Open-Source Llama 2 to Revolutionize AI-Powered Customer Chats

Sendbird integrates open-source Llama 2 to revolutionise AI-powered conversations, prioritising privacy and security.

By Imee Dequito • 3 min read • Mon, 23rd Oct 2023

Unified Communications

Odigo launches AI-powered connector for effective UCaaS and CCaaS integration

Odigo launches new connector to bridge the gap between UCaaS and CCaaS solutions, promising seamless integration powered by AI and analytics.

By Sean Mitchell • 3 min read • Thu, 5th Oct 2023

Customer Experience

NICE acquires LiveVox, bolstering customer experience with AI integration

NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.

By Sean Mitchell • 2 min read • Thu, 5th Oct 2023

Software-as-a-Service

Blackpearl Group launches innovative data service amid success

Four months after its listing on the NZX in December, Blackpearl Group (NZX: BPG) has had a solid start as a listed company - one of the few for 2022.

By Tom Raynel • 4 min read • Fri, 14th Apr 2023

Unified Communications

NICE announces the spring 2023 release of AI-powered CXone

NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.

By Gaurav Sharma • 3 min read • Tue, 4th Apr 2023