Customer Interactions Stories - Page 4

Global Stories

Customer Interactions stories

Study finds tech connectivity drives leadership in business

TeamViewer's latest research reveals that 33% of businesses with top-tier tech connectivity report industry-leading financial performance, compared to 16% with good connectivity.

By Melania Watson • 4 min read • Thu, 12th Sep 2024

Unified Communications

NICE Enlighten Copilot wins Best AI-based Solution award

NICE's Enlighten Copilot wins 'Best AI-based Solution for Customer Experience' at the AI Breakthrough Awards, boosting CX innovation with dynamic, AI-driven employee support.

By Imee Dequito • 2 min read • Fri, 30th Aug 2024

Customer Relationship Management

Survey shows gaps in business' efforts to enhance CX

Survey reveals that while 94% of firms value customer experience, only 38% are effective in achieving it, highlighting gaps in collaboration and technology.

By Shannon Williams • 3 min read • Wed, 7th Aug 2024

Agricultural Technology

Forrester forecasts 4% rise in Australian tech spending for 2024

Australia's tech spending is set to rise by 4% in 2024 despite formidable economic headwinds, according to Forrester's latest forecast.

By Kaleah Salmon • 2 min read • Thu, 1st Aug 2024

Generative AI

Exclusive: Smartsheet's VP talks all things AI and expansion

Smartsheet's VP for APJ, Nigel Mendonca, has revealed the company's AI innovations and expansion strategies, bridging global work management gaps.

By Melania Watson • 4 min read • Tue, 2nd Jul 2024

Unified Communications

NICE named leader in IDC MarketScape for CXone Mpower launch

NICE has been named a Leader in IDC MarketScape's 2024 Contact Center as a Service report, boosted by its new AI-powered CXone Mpower system.

By Sean Mitchell • 3 min read • Thu, 27th Jun 2024

Customer Experience

BT Group strengthens partnership with ServiceNow to boost AI services

BT Group has expanded its strategic partnership with ServiceNow to enhance customer and employee experiences across all units.

By Shannon Williams • 3 min read • Fri, 21st Jun 2024

Customer Experience

How to navigate the micro-macro dichotomy of GenAI

Business leaders must balance generative AI's vast benefits with short-term deployment challenges to navigate its transformative yet complex potential.

By Sharryn Napier • 4 min read • Tue, 18th Jun 2024

Customer Experience

Sendbird launches advanced AI chatbot for Shopify merchants

Sendbird launches an AI chatbot for Shopify, powered by GPT-4o, enabling 4.6 million merchants to enhance customer interactions with no-code integration.

By Kaleah Salmon • 3 min read • Fri, 14th Jun 2024

Customer Experience

Airship unveils app enhancements to boost user engagement

Airship has unveiled new tools to boost app engagement, focusing on personalisation and zero-party data collection, revealed at Shoptalk Europe.

By Kaleah Salmon • 3 min read • Thu, 6th Jun 2024

Unified Communications

NICE unveils advanced WFM solutions for digital integration

NICE has launched new workforce management tools aimed at integrating digital front and back-office tasks, enhancing efficiencies and bottom-line results.

By Tom Raynel • 3 min read • Fri, 31st May 2024

Customer Experience

Medallia named leader in Forrester Wave for text analytics

Medallia has been named a leader in Forrester's Text Mining and Analytics Platforms Q2 2024, praised for its vision, innovation, and comprehensive AI-powered analytics.

By Shannon Williams • 3 min read • Fri, 31st May 2024

Stories from Other Regions

Customer Interactions stories

Hyperscale

Cloudinteract expands to US, hires senior execs for growth

CloudInteract expands its senior team amid UK growth and US expansion, targeting GBP £5M revenue by March 2026 and doubling its headcount.

By Imee Dequito • 3 min read • Tue, 17th Sep 2024

EduTech

UK businesses lag in cybersecurity & tech connectivity

Only 25% businesses in the United Kingdom see themselves as cybersecurity leaders, placing the UK last among surveyed countries.

By Shannon Williams • 3 min read • Thu, 12th Sep 2024

Gaming

Australian retailers urged to adopt new strategies amidst crisis

As Australia grapples with a cost of living crisis, Convincely CEO Pratik Doshi urges retailers to employ innovative tactics to draw in and retain customers.

By Kaleah Salmon • 3 min read • Fri, 16th Aug 2024

Artificial Intelligence

Yellow.ai launches Analyze to revolutionise customer service

Yellow.ai has unveiled Analyze, a cutting-edge LLM-powered solution aimed at enhancing customer service by providing deeper insights into bot interactions.

By Catherine Knowles • 3 min read • Wed, 14th Aug 2024

Digital Transformation

Lion Parcel partners with Salesforce to boost AI-driven service

Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.

By Melania Watson • 3 min read • Tue, 16th Jul 2024

Unified Communications

Leaders speak on AI potential & ethical impacts ahead of AI Day

As AI Appreciation Day nears, industry leaders spotlight AI's transformative impact across sectors, calling for a balance between innovation, transparency, and customer benefit.

By Catherine Knowles • 4 min read • Mon, 15th Jul 2024