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Business Process Outsourcing (BPO) stories

Sovos goes live early for France e-invoicing rules
Software-as-a-Service

Sovos goes live early for France e-invoicing rules

Tens of thousands of businesses may avoid invoice disruptions as Sovos readies clients for France's month-ahead e-invoicing mandate.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Bluecrest boosts contact centre with NiCE AI platform
Software-as-a-Service

Bluecrest boosts contact centre with NiCE AI platform

Annual savings of GBP £250,000 and a 94% answer rate followed a shift to AI transcription and analytics across Bluecrest's service lines.

By Sofiah Nichole Salivio • 3 min read • Last week
DXC launches AI workplace service to cut support calls
AIOps

DXC launches AI workplace service to cut support calls

Early users have seen service desk calls fall by 60% as DXC's new workplace platform tries to fix IT issues before staff notice them.

By Joseph Gabriel Lagonsin • 4 min read • This month
Tech Mahindra opens Toronto innovation hub to boost AI
Digital Transformation

Tech Mahindra opens Toronto innovation hub to boost AI

Toronto clients will gain faster access to AI skills and local delivery support as Tech Mahindra expands its Canadian footprint.

By Mark Tarre • 3 min read • This month
TP named visionary leader in Asia-Pacific Frost Radar
Digital Transformation

TP named visionary leader in Asia-Pacific Frost Radar

Asia-Pacific customer experience providers are under pressure to prove AI delivers measurable gains, with TP scoring highest on innovation and growth.

By Joseph Gabriel Lagonsin • 4 min read • This month
Ramco deploys payroll platform for Aurecon across Asia
Software-as-a-Service

Ramco deploys payroll platform for Aurecon across Asia

Payroll errors and delays should ease for Aurecon after it replaced local systems with Ramco's managed service across seven Asian markets.

By Karen Joy Bacudo • 4 min read • Last month
Freehand raises USD $75 million for supply chain AI
Software-as-a-Service

Freehand raises USD $75 million for supply chain AI

The startup's software is already at Meta and Unilever, as investors back its push to cut supply chain costs and manual work.

By Sofiah Nichole Salivio • 5 min read • Last month
Cognizant deepens Anthropic tie-up as Claude rollout grows
Data Protection

Cognizant deepens Anthropic tie-up as Claude rollout grows

The expansion signals Cognizant's push to turn AI trials into production work for clients amid tighter scrutiny of governance and risk.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Tech Mahindra & Cisco launch AI-driven security edge
Software-as-a-Service

Tech Mahindra & Cisco launch AI-driven security edge

Enterprises grappling with hybrid work and AI adoption may get simpler access controls as the partners bundle security tools into one cloud service.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Tech Mahindra posts $1.66bn revenue as deals top $1bn
Private Cloud

Tech Mahindra posts $1.66bn revenue as deals top $1bn

Investors are likely to focus on firmer demand as the IT services group booked its third straight quarter of deals above USD $1 billion.

By Karen Joy Bacudo • 4 min read • Last month
Beyond opens Manila delivery centre with 200 roles
Digital Transformation

Beyond opens Manila delivery centre with 200 roles

The move expands its cloud delivery network in Asia-Pacific as demand for AI and transformation projects drives hiring for engineers.

By Sean Mitchell • 3 min read • Last month

Stories from Other Regions

Business Process Outsourcing (BPO) stories

Blue Machines AI launches Floe for Indian customer chats
Fintech

Blue Machines AI launches Floe for Indian customer chats

The model aims to stop Indian customer-service bots from switching languages unnecessarily, reducing friction in live voice and chat exchanges.

By Mark Tarre • 4 min read • Last week
Proofpoint expands in India with Hyderabad AI centre
Data Protection

Proofpoint expands in India with Hyderabad AI centre

Tripled demand in the past year is prompting the cybersecurity group to add a Hyderabad AI centre and a Delhi office.

By Sean Mitchell • 4 min read • Last week
Mphasis wins EcoVadis Silver Medal after score jumps
Supply Chain

Mphasis wins EcoVadis Silver Medal after score jumps

The higher rating could help Mphasis win business as customers and investors scrutinise environmental, social and governance performance more closely.

By Joseph Gabriel Lagonsin • 4 min read • This month
Currys rolls out NiCE software to unify customer service
Digital Transformation

Currys rolls out NiCE software to unify customer service

The overhaul is lifting satisfaction and cutting complaints as Currys handles nearly 6 million support contacts a year across its retail network.

By Mark Tarre • 4 min read • This month
Headfield holds global sales talent hunt in New Delhi
Human Capital Management

Headfield holds global sales talent hunt in New Delhi

More than 300 candidates vied for sales roles as employers sought proof of practical skills over CVs at a New Delhi hiring drive.

By Joseph Gabriel Lagonsin • 3 min read • This month
Informotion gains dual Microsoft recognition in ISG
Software-as-a-Service

Informotion gains dual Microsoft recognition in ISG

Recognition in two Microsoft services quadrants puts the Sydney specialist alongside bigger rivals as AI projects hinge on cleaner data and governance.

By Sean Mitchell • 4 min read • Last month
Crescendo appoints Andy Lee as Chief Executive Officer
Software-as-a-Service

Crescendo appoints Andy Lee as Chief Executive Officer

The move signals a push to win larger enterprise clients as the company seeks to replace fragmented customer service systems with AI-native software.

By Sofiah Nichole Salivio • 4 min read • Last month