American Stories

Saviynt's UNLOCK tour spotlights AI-driven identity security

Saviynt's UNLOCK tour launched in New York, spotlighting AI-driven identity security with experts discussing challenges and solutions for modern enterprises.

By Melania Watson • 3 min read • Fri, 10th Oct 2025

Global Stories

Unified Communications

Dayforce boosts HR & payroll efficiency with Microsoft AI agents

Dayforce expands its partnership with Microsoft to embed AI agents in HR and payroll, streamlining workflows and boosting efficiency for organisations.

By Melvin Hipolito • 3 min read • Mon, 13th Oct 2025

Data Analytics

Exclusive: ClickHouse CTO Alexey Milovidov on AI and analytics

ClickHouse's open-source database powers real-time, high-scale analytics for AI-driven businesses, reshaping how enterprises harness data instantly and interactively.

By Melania Watson • 5 min read • Mon, 13th Oct 2025

Digital Transformation

ARC: A framework for successful AI adoption

The ARC framework guides AI success by focusing on acceleration, replacement and creation to build new business value beyond mere automation and hype.

By Mina Mousa • 5 min read • Fri, 10th Oct 2025

Digital Transformation

Infor launches AI suite to boost industry-specific process automation

Infor launches AI-driven suite to automate industry workflows, enhancing process efficiency across sectors like manufacturing and healthcare using AWS technology.

By Melvin Hipolito • 5 min read • Fri, 10th Oct 2025

Human Capital Management

Dayforce launches AI agents & workspace to boost HR efficiency

Dayforce unveils AI Agents and Workspace to enhance HR efficiency, offering smarter workflows and real-time collaboration within its platform from 2025-2026.

By Melania Watson • 4 min read • Fri, 10th Oct 2025

Malware

AI browsers expose enterprises to cyber threats, warns SquareX

Research by SquareX reveals vulnerabilities in AI-powered browsers like Comet, exposing enterprises to severe cyber threats including data breaches and malware attacks.

By Jed Nykolle Harme • 4 min read • Fri, 10th Oct 2025

Robotic Process Automation

SolarWinds unveils AI Agent to boost IT resilience & automation

SolarWinds launches AI Agent to boost IT resilience, automating incident response and simplifying operations for more proactive innovation in complex systems.

By Jed Nykolle Harme • 4 min read • Fri, 10th Oct 2025

Unified Communications

PagerDuty unveils AI agents & 150 updates for operations teams

PagerDuty's Fall '25 update launches AI agents and 150+ improvements, cutting incident resolution times by 50% and easing workloads for ops teams.

By Catherine Knowles • 4 min read • Thu, 9th Oct 2025

Digital Transformation

Boomi customers deploy 50,000 AI agents as agentic adoption soars

Since May 2025, Boomi customers have deployed over 50,000 AI agents, driving major growth in automation and operational efficiency across industries.

By Catherine Knowles • 3 min read • Thu, 9th Oct 2025

Digital Transformation

Avalara unveils new AI tools to streamline global tax compliance

Avalara launches AI tools including Avi and MCP servers to automate global tax compliance, cutting filing times and lowering risks for 43,000 users worldwide.

By Catherine Knowles • 3 min read • Thu, 9th Oct 2025

Data Analytics

AI & industrial data drive manufacturing towards autonomy

Manufacturers are increasingly adopting AI and connected data to enable autonomous operations, boosting efficiency, resilience and real-time decision-making.

By Sean Mitchell • 5 min read • Thu, 9th Oct 2025

Mobile Device Management

Jamf unveils new API ecosystem & AI tools for Apple devices

Jamf launches a new API ecosystem and AI tools to enhance automation, security, and device management for over 30 million Apple devices globally.

By Sean Mitchell • 4 min read • Thu, 9th Oct 2025

Unified Communications

Zendesk launches AI-powered voice agents & analytics upgrades

Zendesk unveils AI-powered Voice Agents and advanced analytics, aiming to boost customer service efficiency and reach USD $200m AI revenue this year.

By Sean Mitchell • 4 min read • Thu, 9th Oct 2025

Artificial Intelligence

AI adoption grows in Australia & New Zealand but skills lag

AI adoption is rising fast in Australia and New Zealand, but most workers lack training, hindering businesses from realising true benefits of the technology.

By Melania Watson • 5 min read • Thu, 9th Oct 2025

Stories from Other Regions

Unified Communications

Customer Science hires Chris Borg to lead new partner programme

Customer Science has appointed Chris Borg as partner manager to develop its partner programme and enhance its CX alliance ecosystem from Sydney.

By Melvin Hipolito • 3 min read • Mon, 13th Oct 2025

Customer Experience

AI in customer service: balancing technology & the human touch

UK firms embrace AI to support, not replace, customer service agents, blending tech with empathy for better CX and stronger customer loyalty in 2025.

By Shannon Williams • 4 min read • Fri, 10th Oct 2025

Data Protection

From tools to trust: Why compliance still relies on human expertise

Automation eases compliance pressures, but human expertise remains vital to interpret risks and ensure ethical, effective information security management.

By Sam Peters • 6 min read • Fri, 10th Oct 2025