TitanX raises USD $27m million to expand Phone Intent AI

TitanX has raised USD $27 million in a Series A funding round led by Updata Partners, backing the company's push to scale its product category, Phone Intent.

Based in Knoxville, TitanX develops software that scores prospects and predicts who is likely to answer a phone call before a sales representative dials. The company argues that outbound calling has become significantly less effective as connect rates continue to decline, estimating that 97% of calls now go unanswered. TitanX claims customers using its platform achieve connect rates of around 25%, compared with an industry average below 4%.

Launched in 2024, the company reports it has grown to more than 300 customers, driven largely by word of mouth. It also cited year-on-year revenue growth of more than 250%.

TitanX describes Phone Intent as a new product category built around a proprietary scoring model that prioritises call lists for phone-led sales teams. The platform is designed to work alongside existing diallers, data providers and sales workflows, without requiring additional headcount or major changes to a customer's technology stack.

The product is positioned against tightening conditions for outbound sales teams, as software budgets face increased scrutiny and sales leaders focus on improving productivity per representative. TitanX frames its approach as a response to falling connect rates and constraints on headcount growth.

The company did not disclose a valuation for the Series A round. It said the new capital will support the next phase of expansion, including further development of its scoring platform, deeper integrations across outbound sales workflows, new products for phone-led revenue teams, and potential strategic acquisitions.

Updata Partners, a growth equity firm focused on software investments, led the round.

"We've spent the last 19 months executing with near-perfect discipline on a vision to transform go-to-market," said Joey Gilkey, founder and chief executive officer of TitanX. "This wasn't about raising capital - it was about choosing the right partner. Updata shares our conviction that TitanX doesn't chase market parity. We define the standard for modern revenue execution."

Updata positioned TitanX as a response to structural shifts in outbound sales, particularly the declining effectiveness of high-volume calling strategies.

"Creating a new category is rare - and even harder in a market where outbound teams are under real pressure," said Braden Snyder, general partner at Updata Partners. "TitanX has built the Phone Intent category as a bootstrapped company executing at an exceptional level. As volume-based outbound becomes less effective, the company has purpose-built a software and data platform that addresses the core inefficiencies in outbound sales. We believe TitanX is positioned to become foundational to modern outbound execution."

TitanX sells primarily into mid-market and enterprise organisations, targeting phone-first revenue teams under pressure to generate more pipeline with fewer resources. The company said it has assembled a leadership team more typical of later-stage firms and is seeing rapid expansion across its enterprise customer base.

As it scales, TitanX plans to broaden integrations with existing outbound sales tools as part of its next growth phase.